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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time podcast

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

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  Dr. Joseph A. Michelli  

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

 

All

Progress

Duration

Release Date

#614

Six Common Mistakes Leaders Make—and How to Avoid Them

In this episode, Dr. Joseph Michelli explores common pitfalls in leadership based on his e... more

30 Oct 2025

04 MINS

04:08

30 Oct 2025

#613

Engaging Customers Through Gamification

In this episode, Dr. Joseph Michelli discusses the innovative strategy of gamification in ... more

23 Oct 2025

03 MINS

03:06

23 Oct 2025

#612

Leveraging AI to Enhance Servant Leadership

In this episode, Dr. Joseph Michelli explores how artificial intelligence (AI) can amplify... more

16 Oct 2025

03 MINS

03:20

16 Oct 2025

#611

Reimagining Loyalty Programs for Emotional Engagement

In this episode, Dr. Joseph Michelli discusses how to build true customer loyalty through ... more

09 Oct 2025

03 MINS

03:06

09 Oct 2025

#610

Turning Complaints into Opportunities

In this episode, Dr. Joseph Michelli explores how leaders can transform customer complaint... more

02 Oct 2025

03 MINS

03:12

02 Oct 2025

#609

Streamlining Operations for Service Excellence

In this episode, Dr. Joseph Michelli explores the crucial role of operational excellence i... more

25 Sep 2025

03 MINS

03:34

25 Sep 2025

#608

Social Media as a Tool for Customer Engagement

In this episode, Dr. Joseph Michelli explores the crucial role of social media in modern c... more

18 Sep 2025

03 MINS

03:16

18 Sep 2025

#607

Creating Memories Through Experiential Branding

In this episode, Dr. Joseph Michelli discusses how experiential branding builds customer l... more

11 Sep 2025

03 MINS

03:22

11 Sep 2025

#606

Simplifying Excellence in Service Design

In this episode, Dr. Joseph Michelli explores the power of simplicity in crafting loyalty-... more

04 Sep 2025

03 MINS

03:47

04 Sep 2025

#605

Building Resilience Through Servant Leadership

In this episode, Dr. Joseph Michelli discusses the essential qualities of resilience in le... more

28 Aug 2025

03 MINS

03:27

28 Aug 2025

#604

Servant Leadership in Cross-Generational Teams

In this episode, Dr. Joseph Michelli delves into the challenges and opportunities presente... more

21 Aug 2025

02 MINS

02:57

21 Aug 2025

#603

Proactive Customer Service Strategies

In this episode, Dr. Joseph Michelli explores the power of proactive customer service in c... more

14 Aug 2025

04 MINS

04:00

14 Aug 2025

#602

Developing Emotional Intelligence as a Servant Leader

In this episode, Dr. Joseph Michelli delves into the transformative power of emotional int... more

07 Aug 2025

04 MINS

04:02

07 Aug 2025

#601

Engaging Customers Through Personalization

In this episode, Dr. Joseph Michelli highlights the critical role of personalization in mo... more

31 Jul 2025

03 MINS

03:45

31 Jul 2025