In this episode, Dr. Joseph Michelli explores the crucial role of operational excellence in shaping customer experiences. He shares strategies for leaders to enhance service delivery by identifying bottlenecks, aligning technology with customer needs, empowering frontline staff, and regularly assessing key performance metrics. Michelli emphasizes the importance of balancing efficiency with empathy to ensure that operations meet technical standards and resonate emotionally with customers, fostering loyalty and referrals.
Listeners can access a detailed infographic based on this podcast from <a href='https://www.josephmichelli.com/blog'>Joseph's website</a>. Those who want to speak to Joseph are encouraged to <a href='https://www.josephmichelli.com/contact/'>contact him directly</a>. If you find value in this podcast, please like, rate, comment, share, or subscribe!

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Streamlining Operations for Service Excellence

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

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