In this episode, Dr. Joseph Michelli discusses how experiential branding builds customer loyalty beyond the conventional metrics of product and price. He highlights strategies such as incorporating surprises, engaging the senses, leveraging storytelling, encouraging participation, and transforming transactions into memorable moments. Michelli asserts that memorable experiences forge emotional connections, making memories the true currency of customer loyalty.
Listeners can access a detailed infographic based on this podcast from <a href='https://www.josephmichelli.com/blog'>Joseph's website</a>. Those who want to speak to Joseph are encouraged to <a href='https://www.josephmichelli.com/contact/'>contact him directly.</a> If you find value in this podcast, please like, rate, comment, share, or subscribe!

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Creating Memories Through Experiential Branding

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

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