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Think Fast Talk Smart: Communication Techniques

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Matt Abrahams, Think Fast Talk Smart

Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, every Tuesday as he sits down with experts in the field to discuss real-world challenges. How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life. Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively. Learn more & sign up for our eNewsletter: https://fastersmarter.io

#169

165. Building Your Personal Brand Makes a Promise: Are You Keeping It?

Create more meaningful communication by defining your audience. Before you even think about communicating a message, defining a brand, or developing a strategy, [Seth Godin] (https://www.fastersmarter.io/guests/seth-godin/) says you have to ask these questions: “Who’s it for? What’s it for? And what’s the change [you] seek to make?” As a best-selling author, entrepreneur, and marketing expert, Godin understands that effective communication rests on purpose and intent. “Branding is not logoing,” he says, but a “promise” that an individual or company makes about who they are and what others can expect of them. By intentionally defining who we are and who our audience is, Godin argues we can create more meaningful connections and drive real change. In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Godin and host Matt Abrahams explore how we can be more deliberate in our communication, using storytelling, clarity of messaging, and defining the impact we want to make on our audience and the world. Episode Reference Links: --- [Seth Godin] (https://www.fastersmarter.io/guests/seth-godin/) ---Seth’s Books: [This Is Strategy] (https://fastersmarter.io/thisisstrategy) / [This Is Marketing] (https://fastersmarter.io/thisismarketing) --- [Ep.64 Best of: Techniques for Managing Your Reputation] (https://www.fastersmarter.io/64-best-of-techniques-for-managing-your-reputation/) --- [Ep.118 Maximizing your Personal Brand: Communicating Who You Are to Help Get What You Want] (https://www.fastersmarter.io/118-maximizing-your-personal-brand-communicating-who-you-are-to-help-get-what-you-want/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/161-do-your-homework-know-what-to-say-by-knowing-who-youre-talking-to/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionMatt Abrahams introduces guest Seth Godin, a best-selling author, entrepreneur, and marketing expert.(00:00:51) Defining Branding and MarketingThe importance of intentionality in how individuals and organizations present themselves.(00:02:32) The Role of Status in Podcast GrowthHow the perceived status associated with sharing content can drive organic growth.(00:04:41) Storytelling as a Powerful ToolWays effective stories can create emotional connections that resonate with audiences.(00:06:21) The Smallest Viable AudienceThe role of intentionality in personal branding and how it ties to empathy and promises.(00:07:54) Clarity in MessagingCrafting clear, consistent messaging that resonates with the target audience.(00:10:11) Strategy DefinedStrategy as a philosophy rather than a roadmap, detailing four essential components.(00:13:34) Developing Effective StrategiesWhere to begin when creating a strategy, emphasizing individual clarity and assertion.(00:16:10) The Final Three QuestionsSeth shares how philosophy influences him, a communicator he admires, and his recipe for successful communication.(00:20:17) Conclusion ---(00:00) - Introduction ---(01:35) - Defining Branding and Marketing ---(03:16) - The Role of Status in Podcast Growth ---(05:25) - Storytelling as a Powerful Tool ---(07:05) - The Smallest Viable Audience ---(08:38) - Clarity in Messaging ---(10:55) - Strategy Defined ---(14:18) - Developing Effective Strategies ---(16:54) - The Final Three Questions ---(21:01) - Conclusion ... Read more

8 hrs Ago

22 MINS

22:16

8 hrs Ago

#168

164. Best of: Using "Pre-suasion" to Influence Others

The inner workings of social influence and persuasion. Want to change someone’s mind? First, explains [Robert Cialdini] (https://www.fastersmarter.io/guests/robert-cialdini/) , you have to change their framing. For Cialdini, the Regent's Professor Emeritus of Psychology and Marketing at Arizona State University, persuasion begins before we even deliver our pitch or presentation. Through what he calls “ [Pre-suasion] (https://www.fastersmarter.io/pre-suasion) ,” communicators can prime audiences to receive messages in a specific way, simply by drawing their attention in specific directions. “It involves focusing people on—putting them in mind of—those motivators before they encounter [them] in the communicator’s message,” Cialdini says, “bringing people’s focus of attention onto something that is nested in the message…before that message is delivered, so they have been readied for the concept.” In this episode, Matt Abrahams and Cialdini talk about the motivating power of FOMO, getting better advice from others, and how your next wine purchase could be influenced by what music is playing in the shop. Episode Reference Links: --- [Robert Cialdini] (https://www.fastersmarter.io/guests/robert-cialdini/) ---Robert's books: [Influence] (https://www.fastersmarter.io/influence) / [Pre-Suasion] (https://www.fastersmarter.io/pre-suasion) --- [Ep.11 The Science of Influence: How to Persuade Others And Hold Their Attention] (https://www.fastersmarter.io/11-the-science-of-influence-how-to-persuade-others-and-hold-their-attention/) --- [Ep.142 Power and Persuasion: Live Insights from Stanford Experts] (https://www.fastersmarter.io/142-power-and-persuasion-live-insights-from-stanford-experts/) ---Original Episode: [Ep.76 Change My Mind: Using “Pre-suasion” to Influence Others] (https://www.fastersmarter.io/76-change-my-mind-using-pre-suasion-to-influence-others/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/161-do-your-homework-know-what-to-say-by-knowing-who-youre-talking-to/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionMatt Abrahams introduces Robert Cialdini, the Regents Professor Emeritus of Psychology and Marketing at Arizona State University(00:01:56) Persuasion and Pre-suasionDistinguishing persuasion and pre-suasion, with focus on attention and motivation.(00:05:17) Priming and Framing in Pre-suasionThe power of pre-suasion and its cognitive effects on decision-making.(00:07:58) Understanding ScarcityHow scarcity influences behavior and decision-making through fear of loss.(00:10:48) The Unity PrincipleThe unity principle and its role in building connection in persuasive efforts.(00:14:04) Social Proof and InfluenceResearch on social proof and how others’ actions influence individual choices.(00:19:24) The Role of Language in PersuasionThe impact of subtle language shifts on collaboration and critique.(00:22:23) The Final Three QuestionsRobert shares communication advice, a communicator he admires, and his recipe for successful communication.(00:26:49) Conclusion ---(00:00) - Introduction ---(02:40) - Persuasion and Pre-suasion ---(06:01) - Priming and Framing in Pre-suasion ---(08:42) - Understanding Scarcity ---(11:32) - The Unity Principle ---(14:48) - Social Proof and Influence ---(20:08) - The Role of Language in Persuasion ---(23:07) - The Final Three Questions ---(27:33) - Conclusion ... Read more

15 Oct 2024

28 MINS

28:49

15 Oct 2024

#167

163. Is Your Audience Ignoring You? How Authenticity Creates Connection

How acceptance and authenticity can transform all of our interactions. What’s the key to experiencing deeper connection in our communication? According to [Alan Alda] (https://www.fastersmarter.io/guests/alan-alda/) , it starts with acceptance — of others and ourselves. "Connecting, communicating, and clarity," Alda explains, "they're all based on hearing what the other person is really saying; letting the person be real; accepting them.” As an acclaimed actor, writer, director, and author of [If I Understood You, Would I Have This Look on My Face?] (https://geni.us/Gd0FP?redirect_from=podpage) , Alda has spent much of his career exploring how acceptance enables us to be our authentic selves, leading to better communication and truer connection. “There’s nothing more engaging than the real you,” he says. Also the founder of the [Alan Alda Center for Communicating Science] (https://www.aldacenter.org/) at Stony Brook University, Alda strives to help scientists and health professionals communicate more effectively with the public. “Science can't do its work unless it gets funded. And it can't get funded if people don't understand what the scientists are trying to do,” he says. In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Alda and host Matt Abrahams discuss how acceptance and authenticity can transform all of our interactions, from complicated science conversations to everyday communication. Episode Reference Links: --- [Alan Alda] (https://www.fastersmarter.io/guests/alan-alda/) ---Alan’s Book: [If I Understood You, Would I have This Look on My Face?] (https://www.fastersmarter.io/ifiunderstoodyou) --- [Alan Alda Center for Communicating Science] (https://www.aldacenter.org/) --- [Ep.82 It’s Not About You: Why Effective Communicators Put Others First] (https://www.fastersmarter.io/82-its-not-about-you-why-effective-communicators-put-others-first/) --- [Ep.114 Communication Means Paying Attention: The Four Pillars of Active Listening] (https://www.fastersmarter.io/114-communication-means-paying-attention-the-four-pillars-of-active-listening/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/161-do-your-homework-know-what-to-say-by-knowing-who-youre-talking-to/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionHost Matt Abrahams introduces guest Alan Alda, an actor and communication expert.(00:00:59) Motivation for CommunicationWhat led to Alan's passion for helping scientists communicate effectively.(00:02:59) Avoiding Communication PitfallsCommon communication mistakes and the importance of experiential learning.(00:05:15) The Role of Clarity and VividnessHow clear, vivid communication makes messages memorable.(00:06:22) Reflection in CommunicationReflecting on conversations to foster connection.(00:07:12) Connection in ConversationsThe role of early connection in communication.(00:08:27) Reframing Communication AnxietyReframing communication anxiety by focusing on connection.(00:10:07) Asking Meaningful QuestionsThe importance of genuine curiosity in asking good questions.(00:11:02) Matt’s Communication JourneyMatt recalls a childhood experience that inspired his passion for communication.(00:12:49) The Art of StorytellingHow vividness and structure create engaging stories.(00:15:16) The Final Three QuestionsAlan shares an area of communication he is working on, a communicator he admires, and his recipe for successful communication.(00:17:23) Conclusion ---(00:00) - Introduction ---(01:43) - Motivation for Communication ---(03:43) - Avoiding Communication Pitfalls ---(05:59) - The Role of Clarity and Vividness ---(07:06) - Reflection in Communication ---(07:56) - Connection in Conversations ---(09:11) - Reframing Communication Anxiety ---(10:51) - Asking Meaningful Questions ---(11:46) - Matt’s Communication Journey ---(13:33) - The Art of Storytelling ---(16:00) - The Final Three Questions ---(18:07) - Conclusion ... Read more

08 Oct 2024

19 MINS

19:23

08 Oct 2024

#166

162. Unlock Career Opportunities: How to Make the Right Moves

Being present in the moment and staying open to whatever unfolds. We all want to lead lives and careers full of joy and fulfillment. [Maggie Baird] (https://www.fastersmarter.io/guests/maggie-baird/) certainly has, and the key, she says, is to stay open to new possibilities and “let your passion lead.” Baird is an accomplished actress, improv teacher at the Groundlings Theater, mother to music sensations Billie Eilish and Phineas, and founder of [Support and Feed] (https://supportandfeed.org/) , a nonprofit addressing food equity and the climate crisis. Through it all, she has embodied the improv principle of "Yes, and..." — being present in the moment and staying open to whatever unfolds. “I have done many things,” she says, “but I never approached any of them as a career change. They all came out of new interests and new experiences.” In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Baird joins host Matt Abrahams to explore the critical role of communication in developing a career, and how improv principles can help us engage, as Baird says, “From a place of open-heartedness, appreciation, [and] collaboration.” Episode Reference Links: --- [Support And Feed] (https://supportandfeed.org/) --- [Ep.118 Maximizing your Personal Brand: Communicating Who You Are to Help Get What You Want] (https://www.fastersmarter.io/118-maximizing-your-personal-brand-communicating-who-you-are-to-help-get-what-you-want/) --- [Ep.1 Speaking Without a Net: How to Master Impromptu Communication] (https://www.fastersmarter.io/1-speaking-without-a-net-how-to-master-impromptu-communication/) --- [Ep.9 Quick Think: How Being Present-Oriented Improves Communication] (https://www.fastersmarter.io/9-quick-think-how-being-present-oriented-improves-communication/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/161-do-your-homework-know-what-to-say-by-knowing-who-youre-talking-to/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionHost Matt Abrahams introduces guest Maggie Baird, actor and founder of Support and Feed. (00:00:53) Career Transitions Advice on embracing new opportunities without rigid planning. (00:01:45) Teaching and Confidence Through Improv Discovering improv and how teaching led to a new sense of confidence and creativity. (00:04:03) Improv as a Communication Tool The principles of improv and how they can enhance communication and collaboration. (00:05:45) Structure and Freedom in Improv How improv provides structure that frees individuals to speak spontaneously. (00:07:37) Teaching with Empathy Empathy in teaching, remembering what it's like to be a beginner, and avoiding jargon. (00:10:34) Advocacy in the Music Industry Using questions and collaboration to drive change in the music industry and other sectors. (00:13:18) Collaboration and Positive Change The importance of collaboration, positivity, and meeting people where they are to create change. (00:16:07) The Final Three QuestionsMaggie shares her next career change, a communicator she admires, and her ingredients for successful communication. (00:17:46) Conclusion ---(00:00) - Introduction ---(01:37) - Career Transitions ---(02:29) - Teaching and Confidence Through Improv ---(04:47) - Improv as a Communication Tool ---(06:29) - Structure and Freedom in Improv ---(08:21) - Teaching with Empathy ---(11:18) - Advocacy in the Music Industry ---(14:02) - Collaboration and Positive Change ---(16:51) - The Final Three Questions ---(18:30) - Conclusion ... Read more

01 Oct 2024

19 MINS

19:23

01 Oct 2024

#165

Bonus: How to Manage Speaking Anxiety the Think Faster, Talk Smarter Way

Gain control over your speaking and excel in your communication. For the first anniversary of his book [Think Faster, Talk Smarter] (https://www.fastersmarter.io/think-faster-talk-smarter) , Matt Abrahams shares strategies from the first chapter, focusing on managing speaking anxiety and improving spontaneous communication. Through personal anecdotes and practical techniques, he explains how to handle unexpected questions, reframe anxiety as excitement, and use mindfulness and breathing exercises to stay calm under pressure. The episode also offers tips for managing physical symptoms of anxiety and staying mentally focused during high-stakes situations Reference Links: ---Link to buy book in your country: [Think Faster, Talk Smarter] (https://www.fastersmarter.io/think-faster-talk-smarter) --- [Ep.48 Speaking Up Without Freaking Out: How to Tackle Communication Anxiety ] (https://www.fastersmarter.io/48-speaking-up-without-freaking-out-how-to-tackle-communication-anxiety/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/bonus-episode-how-to-manage-speaking-anxiety-the-think-faster-talk-smarter-way/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionHost Matt Abrahams introduces guestJen Psaki, a political analyst and former White House official. (00:01:07) Principles of CommunicationThe importance of doing your homework and active listening. (00:02:08) Skills for Effective ListeningTechniques for focusing and improving listening skills in communication. (00:02:51) Engagement and Lowering Barriers Strategies for making communication more engaging and accessible. (00:03:50) Tailoring Communication Importance of audience understanding and adjusting communication style. (00:05:14) Preparation and Practice for Confidence The role of preparation and continuous practice to build confidence. (00:07:07) The Value of Feedback Seeking feedback and reflecting on communication performances. (00:10:10) Handling Difficult QuestionsTips for managing tough questions and controlling the narrative. (00:12:38) High-Stakes Negotiation Lessons from diplomatic negotiations and finding common ground. (00:15:30) The Final Three Questions Jen shares a question that Matt should have asked, a communicator she admires, and her ingredients for successful communication. (00:19:48) Conclusion Audio excerpt courtesy of Simon & Schuster Audio from THINK FASTER, TALK SMARTER by Matt Abrahams, read by the author. Copyright 2023 by Matthew Abrahams LLC. Used with permission of Simon & Schuster, Inc. ---(00:00) - Introduction ---(01:21) - The Onion Interview ---(03:03) - Speaking Up Without Freaking Out ---(05:31) - The ABCs of Speaking Anxiety ---(06:45) - Mindfulness Matters ---(09:03) - Reframe Anxiety as Excitement ---(10:27) - Cooling Down and Managing Physical Symptoms ---(14:16) - Taming Negative Thoughts ---(15:27) - The Power of Repetition ---(16:05) - Preparing Questions ---(18:30) - Rationalizing the Odds ---(19:33) - Conclusion ... Read more

26 Sep 2024

20 MINS

20:29

26 Sep 2024

#164

161. Do Your Homework: Know What to Say by Knowing Who You’re Talking To

Know your audience and tailor the message for them. In high-stakes communication, every word counts. For Jen Psaki, that means knowing who she’s talking to — so she knows just what to say. As the former White House Press Secretary and current host of [Inside with Jen Psaki ] (https://www.msnbc.com/jen-psaki) on MSNBC, Psaki has discovered that communication isn’t about “saying the most words or saying them the loudest,” but about knowing your audience well enough to tailor the message just for them. “You need to think about how you're going to get your audience to listen to you,” she says. “The goal of communicating is to crack the door open so somebody wants to hear more.” In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Psaki and host Matt Abrahams explore her approach to strategic communication: identifying your audience and using what you know to engage with them and get them to engage with you. Episode Reference Links: --- [Jen Psaki ] (https://www.fastersmarter.io/guests/jen-psaki/) ---Jen’s Book: [Say More] (https://www.fastersmarter.io/say-more) ---Ep.22 Under Pressure How to Communicate Clearly and Timely During Crisis [Website] (https://www.fastersmarter.io/22-under-pressure-how-to-communicate-clearly-and-timely-during-a-crisis/) / [YouTube] (https://youtu.be/9EgKPjAid5k?feature=shared) ---Ep.155 Can We Be Candid? How to Communicate Clearly and Directly [Website] (https://www.fastersmarter.io/155-can-we-be-candid-how-to-communicate-clearly-and-directly/) / [YouTube] (https://youtu.be/-KnyQcODj3I?feature=shared) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/161-do-your-homework-know-what-to-say-by-knowing-who-youre-talking-to/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionHost Matt Abrahams introduces guestJen Psaki, a political analyst and former White House official. (00:01:07) Principles of CommunicationThe importance of doing your homework and active listening. (00:02:08) Skills for Effective ListeningTechniques for focusing and improving listening skills in communication. (00:02:51) Engagement and Lowering Barriers Strategies for making communication more engaging and accessible. (00:03:50) Tailoring Communication Importance of audience understanding and adjusting communication style. (00:05:14) Preparation and Practice for Confidence The role of preparation and continuous practice to build confidence. (00:07:07) The Value of Feedback Seeking feedback and reflecting on communication performances. (00:10:10) Handling Difficult QuestionsTips for managing tough questions and controlling the narrative. (00:12:38) High-Stakes Negotiation Lessons from diplomatic negotiations and finding common ground. (00:15:30) The Final Three Questions Jen shares a question that Matt should have asked, a communicator she admires, and her ingredients for successful communication. (00:19:48) Conclusion ---(00:00) - Introduction ---(01:51) - Principles of Communication ---(02:52) - Skills for Effective Listening ---(03:35) - Engagement and Lowering Barriers ---(04:34) - Tailoring Communication ---(05:58) - Preparation and Practice for Confidence ---(07:51) - The Value of Feedback ---(10:54) - Handling Difficult Questions ---(13:22) - High-Stakes Negotiation ---(16:14) - The Final Three Questions ---(20:32) - Conclusion ... Read more

24 Sep 2024

21 MINS

21:49

24 Sep 2024

#163

160. Best of: How to Communicate Your Gameplan

Why organizational strategy can be both top-down and bottom-up. As Professor [Jesper Sørensen] (https://www.fastersmarter.io/guests/jesper-srensen/) sees it, a winning strategy is the result of conversations, not commands, and that strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they’re discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.In the latest episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies. Episode Reference Links: ---Stanford GSB Profile: [Jesper B. Sørensen] (https://www.gsb.stanford.edu/faculty-research/faculty/jesper-b-sorensen) ---Sørensen’s Book: [Making Great Strategy] (https://fastersmarter.io/makinggreatstrategy) ---Original Episode: Ep.71 [Strategy Success: How to Communicate Your Gameplan] (https://www.fastersmarter.io/71-strategy-success-how-to-communicate-your-gameplan/) ---Ep.103 [Simple is a Superpower: How to Communicate Any Idea to Any Audience] (https://www.fastersmarter.io/103-simple-is-a-superpower-how-to-communicate-any-idea-to-any-audience/) ---Ep.41 [Speak Like a Founder: How Successful Entrepreneurs Communicate to Their Teams] (https://www.fastersmarter.io/41-speak-like-a-founder-how-successful-entrepreneurs-communicate-to-their-teams/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionHost Matt Abrahams introduces Jesper Sørensen, professor of organizational behavior at the GSB (00:01:38) Defining StrategyThe core of strategy as securing an organization's economic prosperity, distinct from planning. (00:03:21) Common Misconceptions about StrategyMisunderstandings leaders often have regarding the nature of strategy (00:05:07) Strategy ArgumentThe concept of a strategy argument, a structured approach to strategic decision-making. (00:07:04) Strategy as a Communication ToolThe need for strategic communication to align and adapt within an organization. (00:10:53) The Dynamic Nature of StrategyHow strategies evolve and the importance of feedback from all organizational levels. (00:12:29) Storytelling in Strategy CommunicationThe power of storytelling in creating and communicating a coherent strategic vision.(00:14:55) Propagating Strategy Through StorytellingHow leaders can use storytelling to align their teams with a strategy.(00:17:01) The Final Three QuestionsJesper shares communication advice he’s received, a communicator he admires, and his ingredients for successful communication. (00:23:39) Conclusion ---(00:00) - Introduction ---(02:22) - Defining Strategy ---(04:05) - Common Misconceptions about Strategy ---(05:51) - The Concept of a Strategy Argument ---(07:48) - Strategy as a Communication Tool ---(11:37) - The Dynamic Nature of Strategy ---(13:13) - Storytelling in Strategy Communication ---(15:39) - Propagating Strategy Through Storytelling ---(17:45) - The Final Three Questions ---(24:23) - Conclusion ... Read more

17 Sep 2024

25 MINS

25:26

17 Sep 2024

#162

159. Earn Your Audience: You Can’t Lead If No One’s Listening

What it takes to develop as a leader. Great leaders and great communicators aren't born, they're made. That's why [John Hennessy] (https://hennessy.stanford.edu/biography) and [Tina Seelig] (http://www.tinaseelig.com/) , directors of Stanford University’s [Knight-Hennessy Scholars] (https://knight-hennessy.stanford.edu/) , are working to create the great storytellers of tomorrow, today. "We decided that there was a leadership void, and that was a driving motivation to do this," says Hennessy, former Stanford president and current Alphabet chairman. The program, which he co-founded in 2016 with Stanford alum and Nike co-founder Phil Knight, equips scholars with essential leadership skills through hands-on experience and collaborative problem-solving. Seelig, executive director of the program, emphasizes that great leadership centers on effective storytelling. "No matter how compelling your invention, your idea, the thing you want to do in the world, if you can't communicate it in [an] effective way, nobody's going to listen," she says. In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Hennessy, Seelig, and host Matt Abrahams explore what it takes to develop as a leader, discussing the role of communication, the power of empathy, and the centrality of storytelling. Episode Reference Links: ---Stanford Biography: [ John L Hennessy] (https://hennessy.stanford.edu/biography) ---Tina Seelig: [Website] (http://www.tinaseelig.com/) ---Stanford Profile: [Tina Seelig] (https://profiles.stanford.edu/tina-seelig) --- [Knight-Hennessy Scholars] (https://knight-hennessy.stanford.edu/) --- [Leading Matters Podcast] (https://knight-hennessy.stanford.edu/news/podcasts/leading-matters) ---Ep.155 Can We Be Candid? How to Communicate Clearly and Directly [Website] (https://www.fastersmarter.io/155-can-we-be-candid-how-to-communicate-clearly-and-directly/) / [YouTube] (https://youtu.be/-KnyQcODj3I?feature=shared) ---Ep.35 Leading From the Hot Seat: Hot to Communicate Under Pressure [Website] (https://www.fastersmarter.io/35-leading-from-the-hot-seat-how-to-communicate-under-pressure/) / [YouTube] (https://youtu.be/Xm5gvTG0Ero?feature=shared) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/company/think-fast-talk-smart/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionHost Matt Abrahams introduces guests John Hennessy and Tina Seelig, directors of Stanford’s Knight-Hennessy Scholars. (00:01:07) The Core of Knight-Hennessy Scholars The inception and mission of the Knight-Hennessy Scholars program. (00:01:55) Knight-Hennessy Scholars Leadership Model The three components of their leadership model and how it's applied to train scholars. (00:03:34) Empathy and Humility in Leadership How empathy and humility enhance leadership effectiveness. (00:06:00) Storytelling in Leadership The role of storytelling within the leadership framework at Knight-Hennessy Scholars. (00:07:22) Challenges in Storytelling Common storytelling pitfalls and how to overcome them. (00:08:56) Diversity in LeadershipThe importance of diversity in leadership teams and how it enhances problem-solving. (00:11:20) Feedback in Leadership Development The significance of feedback and how it is cultivated within the program. (00:12:30) Aspiring to Big Ideas in Leadership The value of focusing on impactful, big-picture goals. (00:13:16) The Leading Matters Podcast John and Tina outline their vision for inspiring leadership through their new podcast. (00:15:10) The Final Three Questions Tina shares a leadership skill she learned, and John shares a communicator he admires and ingredients for successful communication. (00:18:31) Conclusion ---(00:00) - Introduction ---(01:51) - The Core of Knight-Hennessy Scholars ---(02:39) - Knight-Hennessy Scholars Leadership Model ---(04:18) - Empathy and Humility in Leadership ---(06:44) - Storytelling in Leadership ---(08:06) - Challenges in Storytelling ---(09:40) - Diversity in Leadership ---(12:04) - Feedback in Leadership Development ---(13:14) - Aspiring to Big Ideas in Leadership ---(14:00) - The Leading Matters Podcast ---(15:54) - The Final Three Questions ---(19:15) - Conclusion ... Read more

10 Sep 2024

20 MINS

20:25

10 Sep 2024

#161

158. Hope for Cynics: Building Trusting Relationships through Communication

“Acts of trust are the bedrock on which relationships are formed.” There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor [Jamil Zaki] (https://www.fastersmarter.io/guests/jamil-zaki/) believes we can renew our faith in one another.Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, [Hope for Cynics: The Surprising Science of Human Goodness] (https://www.fastersmarter.io/hopeforcynics) . While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships. “Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.” In this episode of [Think Fast, Talk Smart] (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast) , Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights. Episode Reference Links: ---Jamil Zaki: [Website] (https://www.jamil-zaki.com/) ---Stanford Profile: [Jamil Zaki] (https://profiles.stanford.edu/jamil-zaki) ---Jamil’s Lab: [Stanford Social Neuroscience Lab] (https://www.ssnl.stanford.edu/) ---Jamil’s Book: [Hope for Cynics] (https://www.fastersmarter.io/hopeforcynics) ---Ep.84 [Quick Thinks: How Others Define Us] (https://www.fastersmarter.io/84-quick-thinks-how-others-define-us/) ---Ep. 129 [Connect Deeply: How to Communicate So People Feel Seen and Heard] (https://www.fastersmarter.io/129-connect-deeply-how-to-communicate-so-people-feel-seen-and-heard/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) IntroductionHost Matt Abrahams introduces guest Jamil Zaki, director of the Stanford Social Neuroscience Lab. (00:01:03) Defining Trust and Its Importance A definition of trust and its impact on relationships with others. (00:01:54) Building Better Trust Developing trust, with a focus on communication and "trusting loudly." (00:03:24) Understanding Cynicism The concept of cynicism, its impact on social interactions, and the idea of the cynicism trap. (00:05:47) The Cynicism Spectrum Whether cynicism is binary or a spectrum, and what the opposite of cynicism looks like. (00:08:07) Fostering Hopeful Skepticism How to cultivate hopeful skepticism instead of falling into cynicism. (00:10:20) Challenges of Overcoming Cynicism Advice on expanding worldviews and managing confirmatory experiences. (00:15:10) Self-Fulfilling Prophecies The power of self-fulfilling prophecies and how they shape social interactions. (00:17:31) The Final Three Questions Jamil’s approach to communicating concepts eloquently, a communicator he admires and his ingredients for successful communication. (00:24:36) Conclusion ---(00:00) - Introduction ---(01:47) - Defining Trust and Its Importance ---(02:38) - Building Better Trust ---(04:08) - Understanding Cynicism ---(06:31) - The Cynicism Spectrum ---(08:51) - Fostering Hopeful Skepticism ---(11:04) - Challenges of Overcoming Cynicism ---(15:54) - Self-Fulfilling Prophecies ---(18:15) - The Final Three Questions ---(25:20) - Conclusion ... Read more

03 Sep 2024

26 MINS

26:34

03 Sep 2024

#160

157. Communicating the Future: Defining Where We Want AI to Take Us

Artificial intelligence can now do a lot of things. But if you’re worried about it taking your place as a communicator, [Russ Altman] (https://profiles.stanford.edu/russ-altman) says you need to question why you’re communicating in the first place. Altman is a professor of bioengineering, a senior fellow at the Stanford Institute for Human-Centered Artificial Intelligence, and host of Stanford Engineering’s podcast, [The Future of Everything] (https://engineering.stanford.edu/magazine/collection/future-everything-podcast) . According to him, advancing technology isn’t a threat to human creativity and connection, but a tool we can use to raise our own standards for communication. “If you're worried that a ChatGPT-type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Do I have a message?” he says. “If those things are true, it shouldn't be a problem. It should actually amplify and improve your message.” In this episode of [Think Fast, Talk Smart] (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast) , Altman and host Matt Abrahams explore how effective communication can help us envision, articulate, and navigate towards our desired future, in our relationships, in our work, and in society. Episode Reference Links: ---Stanford Profile: [Russ B. Altman] (https://profiles.stanford.edu/russ-altman) --- [The Future of Everything Podcast | Stanford University School of Engineering] (https://engineering.stanford.edu/magazine/collection/future-everything-podcast) ---Ep.109 Simplify! How to Communicate Complex Ideas Simply and Effectively [Website] (https://www.gsb.stanford.edu/insights/simplify-how-communicate-complex-ideas-simply-effectively) / [YouTube] (https://youtu.be/Qpbcw0keHIU?feature=shared) ---Ep. 3 When Knowing Too Much Can Hurt Your Communication: How to Make Complex Ideas Accessible [Website] (https://www.gsb.stanford.edu/insights/how-make-complex-ideas-more-accessible) / [YouTube] (https://youtu.be/0kqs3TSV0GU?feature=shared) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Russ Altman, professor of bioengineering at Stanford University and host of The Future of Everything podcast. (00:01:00) The Future of Communication and AI How AI can challenge and improve communication by bringing hidden biases to light. (00:03:06) Practical Uses of AI in Communication Using AI to improve clarity and focus in professional communications. (00:04:08) Writing Effective Proposals and Grants Crafting effective proposals by aligning with audience needs and clearly defining objectives. (00:06:07) Simplifying Complex Information Making complex information understandable without oversimplification. (00:08:31) Preparation in Communication How preparing for tough questions can improve clarity and engagement in presentations. (00:10:13) The Art of Asking Questions Crafting and following up with thoughtful questions to foster deeper conversations. (00:13:13) Building Effective and Diverse Teams Building effective teams through diversity, clear roles, and strong relationships. (00:15:12) Balancing Rigor and Support The balance between challenging team members and maintaining a supportive environment. (00:17:13) Lessons from ‘The Future of Everything’ The importance of passion in pursuing meaningful work and communicating complex ideas. (00:18:09) The Final Three Questions Russ shares what he’s excited about for the future, a communicator he admires, and the first three ingredients for successful communication. (00:21:30) Conclusion ... Read more

27 Aug 2024

23 MINS

23:08

27 Aug 2024

#159

156. Creative Communication: How Our Design Choices Illustrate Our Values

As a designer, [Scott Doorley] (https://www.fastersmarter.io/guests/scott-doorley/) is interested in how humans create the world around them. It’s a conversation, he says, that starts with the question: What kind of world do we want? Doorley is the creative director of the Stanford d.school and co-author of the book, [Assembling Tomorrow: A Guide to Designing a Thriving Future] (https://www.fastersmarter.io/assemblingtomorrow/) . In designing everything from a device to an app to a building, “People get excited about what it can do,” he says, “but what should it do? What do we want? What's the desirable outcome that we want in the world?” In this episode of [Think Fast, Talk Smart] (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast) , Doorley and host Matt Abrahams discuss how applying design thinking to communication can help us connect more with each other, better understand the world, and create meaningful change. Episode Reference Links: ---Stanford d.school Profile: [Scott Doorley] (https://dschool.stanford.edu/team-directory/scott-doorley) --- [Stanford d.school] (https://dschool.stanford.edu/) ---Scott’s Book: [Assembling Tomorrow] (https://www.fastersmarter.io/assemblingtomorrow/) ---Ep.61 [Courage, Belonging, Ambiguity and Data: How to Design Your Communication for Success] (https://www.fastersmarter.io/61-courage-ambiguity-belonging-and-data-how-to-design-your-communication-for-success/) ---Ep.70 [Ideas Fuel Innovation: Why Your First Ideas Aren’t Always the Best] (https://www.fastersmarter.io/70-ideas-fuel-innovation-why-your-first-ideas-arent-always-the-best/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Scott Doorley, creative director of Stanford’s d.school. (00:01:07) What is Design? The broad scope of design at Stanford's d.school and the role of intention in bringing ideas to life. (00:02:16) The Design Process The design process, emphasizing desirability and externalizing ideas to understand them better. (00:03:32) Communication in Design The vital role of communication in all aspects of design. (00:05:09) Mistakes in Spatial Design The biggest mistake people make when arranging spaces for communication and interaction. (00:06:47) Runaway Design The concept of runaway design and its implications in the modern world. (00:09:29) Intangibles and Actionables The distinction between actionables and intangibles, and how these concepts can be applied beyond design. (00:12:47) Using Stories in Design How storytelling helps envision and communicate future impacts of design. (00:16:20) Emotion in Innovation The role of emotions in driving innovation, communication, and design. (00:19:03) The Final Three Questions Scott shares what he is currently designing, a communicator he admires, and his ingredients for successful communication. (00:23:17) Conclusion ... Read more

20 Aug 2024

25 MINS

25:26

20 Aug 2024

#158

155. Can We Be Candid? How to Communicate Clearly and Directly

Navigators know the shortest distance between two points is a straight line. In charting a course through communication, [Susan Rice] (https://cddrl.fsi.stanford.edu/people/susan-e-rice) says the best route is often the most direct. Throughout her career at the forefront of American diplomacy and foreign policy, Rice has been no stranger to high-stakes situations that hinge on clear and candid communication. As she says, “I'm very direct. I don't believe in playing games, going around people, and being passive-aggressive. I shoot straight.” Rice graduated from Stanford University in 1986 and served as the US Ambassador to the United Nations from 2009 to 2013 and the National Security Advisor from 2013 to 2017. She is currently the Bernard and Susan Liautaud Visiting Fellow. Rice is the author of [Tough Love: My Story of the Things Worth Fighting For] (https://www.fastersmarter.io/toughlove) . But beyond being direct herself, Rice knows the value of allowing others to be direct with her. “If you give it, you got to be able to take it,” she says. “I've benefited at various stages of my career from colleagues who've been kind enough to give me the hard truths or the tough love to enable me to be better and help me to recognize where I'm falling short.” In this episode of [Think Fast, Talk Smart] (https://fastersmarter.io) , Rice and host Matt Abrahams discuss how to foster personal and professional relationships where candidness can thrive — even when communicating with those we don’t agree with. Episode Reference Links: ---Stanford Freeman Spogli Institute Profile: [Susan E. Rice] (https://cddrl.fsi.stanford.edu/people/susan-e-rice) ---Susan’s Book: [Tough Love] (https://www.fastersmarter.io/toughlove) ---Ep.35 [Leading from the Hot Seat: How to Communicate Under Pressure] (https://www.fastersmarter.io/35-leading-from-the-hot-seat-how-to-communicate-under-pressure/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Dr. Susan Rice, former White House official and representative to the United Nations. (00:00:56) Leadership Principles Susan discusses vision, direction, and the importance of people in leadership. (00:03:10) Giving and Receiving Feedback Importance of direct communication and the value of constructive feedback. (00:05:01) Negotiation Insights Strategies for understanding and leveraging positions in negotiations (00:06:50) Enjoyment of Negotiation The skills and satisfaction involved in successful negotiations. (00:07:59) Standing Out Advice for those who find themselves different from others in their professional environments. (00:10:33) The Final Three Questions Susan shares how she balances family political differences, communicators she admires, and ingredients for successful communication. (00:16:17) Conclusion ... Read more

13 Aug 2024

18 MINS

18:00

13 Aug 2024

#157

154. Best of: Communicating Better as a Leader

"In a leadership role, so much more of communication is about connecting with people, establishing shared humanity, motivating them, inspiring them, sometimes challenging them." On August 1, 2024, [Jonathan D. Levin] (https://www.gsb.stanford.edu/faculty-research/faculty/jonathan-levin) , the tenth dean of Stanford Graduate School of Business, was appointed the President of Stanford University. In this [Think Fast, Talk Smart] (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast) episode from 2022, Levin reflects on the importance of communication as a leader. There is a balance, he says, in being direct with your dialogue, while also "leaving space for people to form their own opinions, to discuss ideas, to debate." Episode Reference Links: ---Stanford Profile: [Jonathan Levin] (https://www.gsb.stanford.edu/faculty-research/faculty/jonathan-levin) ---Original Episode: Ep.68 Directive vs. Dialogue: Communicating Better as a Leader [Website] (https://www.gsb.stanford.edu/insights/directive-speech-vs-dialogue-communicating-better-leader) / [YouTube] (https://youtu.be/MOE22u96-qI?feature=shared) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Jon Levin, Dean of Stanford Graduate School of Business. (00:01:33) Evolution of Communication in Leadership How Jon’s communication has evolved over his career. (00:03:30) Best Practices in Leadership Communication Communicating with clarity during times of ambiguity and challenge. (00:06:16) The Future of Communication in Business The role of communication in business leadership and education. (00:07:00) Teaching Capitalism Amid Societal Issues How Stanford GSB educates students on capitalism while addressing modern challenges. (00:10:35) Expanding Business Education The Stanford GSB’s initiatives to reach and educate a broader audience. (00:13:02) The Final Three Questions John shares his best communication advice, a communicator he admires and ingredients for successful communication. (00:15:17) Conclusion ... Read more

06 Aug 2024

17 MINS

17:00

06 Aug 2024

#156

153. Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication

[Tara VanDerveer] (https://gostanford.com/sports/womens-basketball/roster/season/2022-23/staff/tara-vanderveer) has more wins than any other coach in NCAA basketball history. But as she says, motivating and leading teams isn’t about barking orders. Communication, she says, “It starts, number one, with listening.” For VanDerveer, leadership isn’t about a power dynamic, but a collaboration between her and her team. “I can't do it by myself and they can't do it by themselves. But as a team, we can,” she says. From seeking opinions from her assistant coaches to connecting with players about life outside the gym, VanDerveer recognizes that championships are won through communication. “The relationships that you have with your players, the communication that you have with them, will determine your success as a coach,” she says. In this episode of [Think Fast, Talk Smart] (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast) , VanDerveer and host Matt Abrahams explore more communication insights from on and off the court — being clear and concise, giving praise and positive feedback, and letting go of perfectionism. Episode Reference Links: ---Stanford Cardinal Profile: [Website] (https://gostanford.com/sports/womens-basketball/roster/season/2022-23/staff/tara-vanderveer) ---Ep.102 Create Presence: How to Communicate in a Way Others Can Feel [Website] (https://www.gsb.stanford.edu/insights/create-presence-how-communicate-way-others-can-feel) / [YouTube] (https://youtu.be/0IiX6Q0j0Q4?feature=shared) ---Ep.35 Leading From The Hot Seat: How To Communicate Under Pressure [Website] (https://www.gsb.stanford.edu/insights/leading-hot-seat-how-communicate-under-pressure) / [YouTube] (https://youtu.be/VkdhbMBo0PQ?feature=shared) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Tara VanDerveer, former Stanford University basketball coach. (00:00:59) Building Trust and Openness Fostering an environment where players feel comfortable being challenged and pushing themselves. (00:01:52) Communicating Under Pressure Strategies for speaking clearly and concisely during crucial moments in games. (00:05:24) Motivation and Focus Motivating a team during challenging times and keeping them focused after successes. (00:07:26) The Value of Routine The value and impact of routines in practice and performance. (00:09:01) Positive Feedback and Praise Balancing constructive criticism with positive feedback to foster player growth. (00:10:46) Taking Risks Insights on taking risks in career and coaching strategies. (00:12:56) Dual Role of Coaching The dual role of a coach in ensuring both athletic and personal growth for players. (00:14:11) Handling Turnover and Onboarding Managing player turnover and integrating new team members. (00:16:39) Managing Emotions Techniques for staying calm and focused during high-emotion situations. (00:17:55) Handling Mistakes and Staying Positive Methods for helping players move past mistakes and stay focused. (00:19:35) Equity in Sports Addressing and advocating for equity between women's and men's sports. (00:21:21) Final Three Questions Tara shares how to accept praise, two communicators she admires, and her recipe for successful communication. (00:26:30) Conclusion ... Read more

30 Jul 2024

27 MINS

27:57

30 Jul 2024

#155

152. Fix Your Communication: Why It’s About Connection Over Perfection

“Anything is fixable,” say [Frances Frei] (https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6587) and [Anne Morriss] (https://www.linkedin.com/in/anne-morriss/) . As cohosts of the [Fixable] (https://www.ted.com/podcasts/fixable) podcast, they’re typically the ones doing the fixing, but on this special episode, they turn to Matt Abrahams for tips on what to do when communication breaks down. Both Frei and her wife Morriss are public speakers; the former, a professor at Harvard Business School, the latter, a CEO and best-selling author. As they discuss with Matt Abrahams, perfectionism and self-doubt can often creep in, both during preparation before speaking and after the fact. According to Matt, effective communication is about “connection, not perfection.” Instead of putting pressure on ourselves to “get it right,” Matt encourages us to shift our focus from ourselves to those we’re speaking to. “Whenever you're communicating, you're in service of the audience you're communicating to,” he says. “It's not about you, it's about them and what you can do for them.” In this podcast episode, Frei, Morriss, and Matt explore frameworks and strategies for speaking more spontaneously, building confidence, managing anxiety, and course-correcting when communication goes awry. Episode Reference Links: ---Fixable Podcast: [Website] (https://www.ted.com/podcasts/fixable) ---Anne Morriss & Frances Frei: [Website] (https://anneandfrances.com/) ---Anne Morriss: [LinkedIn] (https://www.linkedin.com/in/anne-morriss/) ---Frances Frei: [HBS Profile] (https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6587) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Matt Abrahams introduces the episode, a collaboration with the Fixable podcast hosted by Frances Frei and Anne Morriss. (00:04:58) Mission of Spontaneous Speaking Matt discusses his focus on helping people communicate more effectively in unplanned situations. (00:07:10) Audience Centered Communication The importance of focusing on the audience to reduce anxiety and improve communication. (00:09:51) Connection Over Perfection Prioritizing connection over perfection in communication. (00:11:00) Benefits of Effective Communication The benefits of improving spontaneous speaking skills. (00:12:17) Building a Communication Infrastructure An outline of helping organizations create supportive communication environments. (00:13:33) Six Steps to Better Communication A six-step process to improve spontaneous communication, covering mindset and messaging. (00:16:55) Managing Communication Anxiety Strategies for managing anxiety in high-stakes communication situations. (00:21:00) Handling Blanking Out How to handle and recover from blanking out during a speech or presentation. (00:25:21) Real-Life Experience A recent experience of underestimating time during a keynote and how the situation was managed. (00:27:44) The Value of Preparation The importance of preparation in both spontaneous and planned communication. (00:28:43) AMP and Building Confidence Three immediate strategies for reducing anxiety right before speaking. (00:31:53) Conclusion ... Read more

23 Jul 2024

36 MINS

36:46

23 Jul 2024

#154

151. Get Hired: How the Right Communication Can Advance Your Career

Whether winning over a hiring manager or winning new business, career success often hinges on how we communicate. That’s why [Andrew Seaman] (https://www.fastersmarter.io/guests/andrew-seaman/) is on a mission to help people find the words that work — to get work. Seaman is the senior managing editor for jobs and career development at LinkedIn, and as the creator and host of the [Get Hired] (https://podcasts.apple.com/us/podcast/get-hired-with-andrew-seaman/id1609671453) podcast and newsletter, he helps millions hone communication skills to land the jobs they want. According to him, getting opportunities isn’t just about experience or connections, but how we frame and present our personal and professional narratives. With a standard resume, he says, “You're making them connect the dots. And people are not good at that.” Instead, he recommends crafting a story that explains where you’ve been, where you are, and where you hope to go. “Connect the dots for them,” he says, “so they're not viewing you as a person who has bounced around. They're thinking, this person has had a cohesive career.” In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Seaman and host Matt Abrahams explore tools for navigating the interview process, networking on and offline, and communication strategies to get hired. Episode Reference Links: --- [Andrew Seaman] (https://www.fastersmarter.io/guests/andrew-seaman/) ---Andrew’s Podcast: [Get Hired] (https://podcasts.apple.com/us/podcast/get-hired-with-andrew-seaman/id1609671453) --- [Ep.118 Maximizing Your Brand: Communicating Who You Are to Help Get What You Want] (https://www.fastersmarter.io/118-maximizing-your-personal-brand-communicating-who-you-are-to-help-get-what-you-want/) --- [Ep.147 Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be] (https://www.fastersmarter.io/147-disrupt-yourself-how-to-innovate-who-you-are-and-become-who-you-can-be/) --- [Ep.62 Best Of: Summer Learning Series, How Humor Can Be a Secret Weapon in Communication] (https://www.fastersmarter.io/62-best-of-summer-learning-series-how-humor-can-be-a-secret-weapon-in-communication/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Andrew Seaman, Senior Managing Editor for Jobs and Career Development at LinkedIn. (00:00:57) Importance of Online Presence The significance of maintaining an online presence and tips on optimizing LinkedIn profiles. (00:01:52) Posting on LinkedIn The frequency and type of posts on LinkedIn, balancing professional and personal content. (00:03:41) Commenting vs. Posting Advice on adding value through comments and engaging with posts. (00:05:12) Interview Presence The importance of presence in interviews, sharing examples of making good and bad impressions. (00:06:59) Recovering from Bad Impressions The challenges and possibilities of recovering from a poor first impression in an interview setting. (00:07:48) Interviewing from the Interviewer's Perspective Tips for hiring managers on how to conduct effective interviews and evaluate candidates. (00:10:25) Challenging Interview Questions The appropriateness and benefits of challenging candidates during interviews to assess their fit and preparedness. (00:11:44) Best Practices for Interviewees Strategies for interviewees to prepare and effectively answer questions, using the ADD method. (00:13:58) Handling Spontaneity in Interviews Preparing for interviews when time is limited and the importance of flexibility and adaptability. (00:17:17) Following Up After Interviews Best practices for following up after an interview to leave a positive impression. (00:19:43) Broader Career Advice Leveraging online communities and tools for career growth, emphasizing networking. (00:22:14) The Final Three Questions Andrew shares his favorite response to an interview question, a communicator he admires, and three ingredients for successful communication. (00:25:31) Conclusion ---(00:00) - Introduction ---(01:41) - Importance of Online Presence ---(02:36) - Posting on LinkedIn ---(04:25) - Commenting vs. Posting ---(05:56) - Interview Presence ---(07:43) - Recovering from Bad Impressions ---(08:32) - Interviewing from the Interviewer's Perspective ---(11:09) - Challenging Interview Questions ---(12:28) - Best Practices for Interviewees ---(14:42) - Handling Spontaneity in Interviews ---(18:01) - Following Up After Interviews ---(20:27) - Broader Career Advice ---(22:58) - The Final Three Questions ---(26:15) - Conclusion ... Read more

16 Jul 2024

27 MINS

27:58

16 Jul 2024

#153

150. Communication Tips from the Classroom and Around the World

Sometimes, what’s communicated to us can have a big impact on how we communicate to others. This episode explores some of the best communication advice — from experts and [Think Fast, Talk Smart] (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast) listeners around the world. As teachers of Strategic Communication, lecturers [Shawon Jackson] (https://www.gsb.stanford.edu/faculty-research/faculty/shawon-jackson) and Matt Abrahams have plenty of advice on how to be a better communicator. But in this 150th episode of Think Fast, Talk Smart, the two don’t just discuss the communication strategies they share with students in their class, they also feature communication advice from listeners of the podcast. Covering topics like knowing your audience, using transitions to tie together different ideas, and embracing the power of silence, Jackson and Abrahams unpack good advice for good communication in this celebratory episode of Think Fast, Talk Smart. Episode Reference Links: ---Stanford Profile: [Shawon Jackson] (https://www.gsb.stanford.edu/faculty-research/faculty/shawon-jackson) ---Shawon’s Educational Program: [Vocal Justice] (https://www.vocaljustice.org/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams joins guest Shawon Jackson, a lecturer at Stanford GSB, for the 150th episode of Think Fast, Talk Smart. (00:01:25) The Role of Effective Transitions The importance of transitions in communication, and an outline of four key types. (00:04:11) Techniques for Using Slides Advice on creating effective presentation slides, emphasizing story first and less is more. (00:07:23) Listener Advice: Knowing Your Audience Listeners Kevin Weinstein and Kesinee Angkustsiri Yip share the importance of knowing your audience. (00:08:34) Techniques for Understanding Your Audience Practical techniques for understanding your audience (00:10:49) Listener Advice: The Power of Silence Listener Ashita Tenki shares advice on the power of silence in communication. (00:11:22) Practicing Silence in Communication The benefits of holding silence and techniques for making it more comfortable. (00:12:45) Addressing Communication Pet Peeves Shawon and Matt share communication pet peeves, and discuss best practices. (00:16:07) Listener Advice on the Importance of Listening Listener Digant Dave highlights listening as a critical communication tool. (00:17:07) Strategies for Effective Listening [00:17:54 - 00:18:19] The importance of listening for both content and emotional context in communication. (00:19:39) Conclusion ... Read more

09 Jul 2024

21 MINS

21:55

09 Jul 2024

#152

149. Best of: How to Take Risks in Your Communication, Relationships, and Career

“What people regret over time are things they didn’t do. They didn’t take that trip, they didn’t ask that person out on a date. They didn’t start that business,” says former political speechwriter and author [Dan Pink] (https://www.fastersmarter.io/guests/daniel-pink/) . “I think it’s because we are slightly over-indexed on risk. We overstate the risk in many circumstances.” In this episode of [Think Fast, Talk Smart] (https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast) , strategic communications lecturer Matt Abrahams sits down with Pink to hear how we can take more risks and how leaders can inspire others by focusing on the why instead of the how. “There’s almost incontrovertible evidence that a sense of purpose is the most cost-effective performance enhancer that organizations have,” Pink says. Episode Reference Links: ---Dan Pink: [Website] (https://www.danpink.com/) ---Books: [The Power of Regret] (https://www.fastersmarter.io/thepowerofregret/) , [Drive] (https://www.fastersmarter.io/drive/) ---Original Episode: Ep.92 [No Regrets: How to Take Risks in Your Communication, Relationships, and Career] (https://www.fastersmarter.io/92-no-regrets-how-to-take-risks-in-your-communication-relationships-and-career/) ---Ep.103 [Simple Is a Superpower: How to Communicate Any Idea to Any Audience] (https://www.fastersmarter.io/103-simple-is-a-superpower-how-to-communicate-any-idea-to-any-audience/) ---Ep.80 [Magic Words: Change What You Say to Inspire and Influence Others] (https://www.fastersmarter.io/80-magic-words-change-what-you-say-to-inspire-and-influence-others/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Dan Pink, a NYT bestselling author and former political speechwriter. (00:01:17) Lessons from Political Speechwriting Insights from Dan’s experience as a political speechwriter. (00:03:58) Speak Like a Human The necessity of authentic communication and the power of speaking naturally and directly. (00:07:57) The Role of Immediacy in Communication How immediacy can enhance connection and engagement in communication. (00:09:24) Problem Finding vs. Problem-Solving The value of identifying hidden problems in persuasive communication and sales. (00:11:21) Understanding and Harnessing Purpose How purpose enhances motivation and performance in work and life. (00:15:11) Communication, Risk, and Regret The impact of perceived versus actual risk in communication and decision-making. (00:20:16) Timing and Breaks for Enhanced Performance Optimizing performance through strategic timing and the importance of taking breaks. (00:22:41) The Final Three Question Dan shares communication advice, a communicator he admires, and three ingredients for successful communication. (00:25:39) Conclusion ... Read more

02 Jul 2024

27 MINS

27:30

02 Jul 2024

#151

148. Conviction and Compassion: How to Have Hard Conversations

In our personal and professional lives, some conversations are harder than others. To navigate the difficulties of discussing what matters most, Professor [Irv Grousbeck] (https://www.fastersmarter.io/guests/irv-grousbeck/) says we need the right balance of conviction and compassion. At both Stanford Graduate School of Business and Stanford School of Medicine, Grousbeck teaches courses on managing difficult conversations. He equips students with skills to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. "Directness, with respect, is essential,” he says. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time." In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing, to the value of rehearsing your words in advance. Episode Reference Links: ---Stanford Profile: [H. Irving Grousbeck] (https://www.gsb.stanford.edu/faculty-research/faculty/h-irving-grousbeck) ---Irv’s Book: [New Business Ventures and the Entrepreneur ] (https://www.fastersmarter.io/newbusinessventuresentrepreneur/) --- [Center for Entrepreneurial Studies | Stanford Graduate School of Business] (https://www.gsb.stanford.edu/experience/about/centers-institutes/ces) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Irv Grousbeck, lecturer at Stanford GSB, and co-founder and co-director of the GSB Center for Entrepreneurial Studies. (00:01:04) Ingredients for Entrepreneurial Success The importance of being an opportunity finder and getting comfortable with the domain you are in. (00:02:38) Myths About Entrepreneurship Dispelling common myths about entrepreneurs. (00:03:30) Can Entrepreneurs Be Made? The potential for anyone to become an entrepreneur through hard work and exposure. (00:04:07) Challenges in Communication The most difficult communication challenges students face and tips to handle these situations. (00:06:19) Imposter Syndrome Dealing with imposter syndrome and advice on how to handle and overcome it. (00:07:38) Managing Difficult Conversations Manage challenging communication by starting conversations effectively and using collaborative language. (00:10:15) Role-Playing Scenario A role-playing exercise to demonstrate how to handle a challenging conversation. (00:17:37) The Value of Listening The importance of listening in crucial conversations and advice on how to listen more effectively. (00:18:58) Career Advice Advice on career planning, emphasizing the importance of context and strategic thinking. (00:21:57) The Final Three Questions Irv shares what he has learned from his students, a communicator he admires, and the key ingredients for successful communication. (00:26:02) Conclusion ... Read more

25 Jun 2024

28 MINS

28:09

25 Jun 2024

#150

147. Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be

Innovation and disruption aren’t just for organizations. According to [Whitney Johnson] (https://www.fastersmarter.io/guests/whitney-johnson/) , we can find new possibilities for personal and professional growth — by disrupting ourselves. As an executive coach, author, and podcaster, Johnson teaches people how to level up their lives and careers through the power of personal disruption. Her book, [Disrupt Yourself: Putting the Power of Disruptive Innovation to Work] (https://www.fastersmarter.io/1disruptyourself/) , reveals how shaking things up enables us to break free of the constraints we might not even know we’re imposing on ourselves. “Personal disruption [is] a process of deliberate self-innovation; a decision to step back from who you are to slingshot into who you can be,” she explains. In this [Think Fast, Talk Smar] (https://www.fastersmarter.io/) t episode with host Matt Abrahams, Johnson offers strategies for tailoring messages to different audiences, reveals the key ingredients for successful communication, and explains how disrupting yourself can open new doors and help you reach your full potential. Episode Reference Links: ---Whitney Johnson: [Website] (https://thedisruptionadvisors.com/) ---Whitney’s Books: [Website] (https://thedisruptionadvisors.com/books/) ---Whitney’s Podcast: [Disrupt Yourself Podcast] (https://thedisruptionadvisors.com/podcast/) ---Lindsay McMahon’s Podcast: [All Ears English Podcast] (https://www.allearsenglish.com/episodes/) ---Clayton Christensen’s Book: [The Innovator's Dilemma] (https://www.fastersmarter.io/theinnovatorsdilemma/) ---Ep.118 [Maximizing Your Personal Brand: Communicating Who You Are to Help Get What You Want] (https://www.fastersmarter.io/118-maximizing-your-personal-brand-communicating-who-you-are-to-help-get-what-you-want/) ---Ep.138 [Speak Your Truth: Why Authenticity Leads to Better Communication] (https://www.fastersmarter.io/138-speak-your-truth-why-authenticity-leads-to-better-communication/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces Whitney Johnson, keynote speaker and executive coach. (00:01:25) The Concept of Disruption The definition of disruption, and the benefits of personal disruption and self-innovation. (00:02:48) Identifying and Leveraging Distinctive Strengths How to identify distinctive strengths through observing frustrations, listening to compliments, and valuing inherent skills. (00:06:11) The S Curve of Learning The S curve model, its stages, and how it relates to personal and organizational growth. (00:11:56) Tenacity and Tolerance in Personal Disruption The importance of tenacity, and the ability to tolerate ambiguity and failure during the disruptive process. (00:13:35) Encouraging Disruptive Ideas in Organizations Strategies for leaders to foster a culture that encourages disruptive ideas and constructive dialogue within teams. (00:17:00) The Final Three Questions Whitney shares how she tailors her communication for varying audiences, a communicator she admires, and her recipe for successful communication. (00:22:30) Conclusion ... Read more

18 Jun 2024

24 MINS

24:48

18 Jun 2024

#149

146. Stress Resets: How to Change Your Internal Dialogue to Communicate Better

Stress can get in the way of our communication with others. To manage our stress, psychologist [Jenny Taitz] (https://www.fastersmarter.io/guests/jenny-taitz/) says, we first need to adjust the conversations that we have with ourselves. Taitz is an assistant clinical professor in psychiatry at the University of California, Los Angeles, and the author of several books, including [Stress Resets: How to Soothe Your Body and Mind in Minutes] (https://www.fastersmarter.io/stressresets/) . According to her, much of the stress we experience is self-created through negative thought patterns and harsh self-criticism. “We're doing this to ourselves all the time,” she says. But as we become aware of these unhelpful mental loops, Taitz’ “resets” can help us disrupt them and reframe self-talk in more productive ways In addition to changing our self-talk, Taitz offers tools for refreshing our communication with others. In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , she and host [Matt Abrahams] (https://www.gsb.stanford.edu/faculty-research/faculty/matt-forrest-abrahams) explore her G.I.V.E. framework — how being gentle, interested, validating, and easy-mannered equips us for more positive conversations with ourselves and others Episode Reference Links: ---Jenny Taitz: [Website] (https://drjennytaitz.com/) ---Jenny’s Book: [Stress Resets] (https://www.fastersmarter.io/stressresets/) ---Communicator Jenny admires: [Sharon Salzberg] (https://www.sharonsalzberg.com/) ---Ep.69 [Feeling Nervous? How Anxiety Can Fuel Better Communication] (https://www.fastersmarter.io/69-feeling-nervous-how-anxiety-can-fuel-better-communication/) ---Ep.122 [How To Be More Confident and Calm in Your Communication: Managing the "ABC’s" of Communication Anxiety] (https://www.fastersmarter.io/122-how-to-be-more-confident-and-calm-in-your-communication-managing-the-abcs-of-communication/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Jenny Taitz, a clinical psychologist and an assistant clinical professor in psychiatry at UCLA. (00:00:51) Understanding the Stress Cycle Explanation of the stress cycle, highlighting common mistakes in stress management. (00:02:38) Practical Tips for Managing Stress Advice on resetting the mind, body, and behavior to manage stress more effectively. (00:05:50) Addressing Overthinking and Rumination Techniques for reducing overthinking and rumination, and recognizing and redirecting unproductive thought patterns. (00:08:45) Swapping "Why" for "How" Benefits of changing one's internal dialogue from "why" to "how" questions, facilitating a more proactive and less stressful mindset. (00:10:56) Communicating Empathy Introduction to the GIVE acronym, a method to help improve empathetic communication. (00:12:58) The Final Three Questions Jenny shares her personal methods for managing stress, a communicator she admires, and three ingredients for successful communication. (00:17:33) Conclusion ... Read more

11 Jun 2024

19 MINS

19:51

11 Jun 2024

#148

145. Best of: The Art of Negotiation, How to Get More of What You Want

Whether we realize it or not, we negotiate everyday. But when we approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but as a problem-solving exercise involving emotions? In this episode of Think Fast, Talk Smart, [Matt Abrahams] (https://www.fastersmarter.io/) speaks with Stanford GSB Professor Emeritus [Margaret Neale] (https://www.fastersmarter.io/guests/margaret-ann-neale/) about what she has learned in her decades of researching negotiation and the steps that lead to more collaborative problem-solving. Listen as Neale shares tips on how to approach negotiations with intention, and what strategies can help us more easily communicate our wants and needs. She is the coauthor of [Getting (More of) What You Want: How the Secrets of Economics and Psychology Can Help You Negotiate Anything, in Business and in Life] (https://www.fastersmarter.io/gettingmorewhatyouwant/) . Episode Reference Links: ---Stanford Profile: [Margaret Ann Neale] (https://www.gsb.stanford.edu/faculty-research/faculty/margaret-neale) ---Maggie’s Book: [Getting (More of) What You Want] (https://www.fastersmarter.io/gettingmorewhatyouwant/) ---Original Episode: Ep.15 [The Art of Negotiation: How to Get More of What You Want] (https://www.fastersmarter.io/15-the-art-of-negotiation-how-to-get-more-of-what-you-want/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Maggie Neale, the Adams Distinguished Professor of Management Emerita at Stanford GSB (00:01:22) Definition of Negotiation Negotiation as collaborative problem-solving, emphasizing mutual benefit over adversarial tactics (00:04:28) Planning and Preparation Strategies for preparing for negotiations, including understanding alternatives and setting a reservation price. (00:08:41) Structuring Negotiation Messages Structuring negotiation messages, including the concept of chunking multiple issues together. (00:10:17) Role of Emotion in Negotiation How different emotions influence thinking and the importance of managing emotions in negotiation. (00:11:31) Best Communication Advice Maggie shares her best communication advice, a communicator she admires, and ingredients for successful communication. (00:14:34) Conclusion ... Read more

04 Jun 2024

16 MINS

16:04

04 Jun 2024

#147

144. Communicating Through Conflict: How to Get Along with Anyone

Many of us would rank getting along with colleagues as an important aspect of work, but, as [Amy Gallo] (https://www.fastersmarter.io/guests/amy-gallo/) explains, relationships devoid of disagreement can actually be less productive. “While our natural human instinct is to avoid conflict, I believe that conflicts are not only an inevitable part of interacting with other humans, but they're a necessary part.” Gallo is a workplace expert, host of HBR’s [Women at Work] (https://www.fastersmarter.io/women-at-work/) podcast, and the author of [Getting Along: How to Work With Anyone] (https://www.fastersmarter.io/gettingalong/) . Across her work, Gallo touts that the key to transforming conflicts into something productive is to understand its root cause and learn how to reframe them. “Even at the base of those unhealthy conflicts or those unproductive conflicts is something that needs to be resolved,” she says. In her conversation with host and strategic communications lecturer Matt Abrahams, Gallo provides useful frameworks and new concepts on how we can approach conflicts at work. Episode Reference Links: ---Amy Gallo: [Website] (https://www.amyegallo.com/) ---Amy Gallo’s Books: [Website] (https://www.amyegallo.com/books) ---Amy Gallo’s Podcast: [Women at Work] (https://www.fastersmarter.io/women-at-work/) ---Ep.132 [Lean Into Failure: How to Make Mistakes That Work] (https://www.fastersmarter.io/132-lean-into-failure-how-to-make-mistakes-that-work/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Matt Abrahams introduces guest Amy Gallo, a workplace expert on communication and conflict. (00:01:00) The Role of Conflict in the Workplace The benefits of conflict in professional settings and why not having enough conflict can be detrimental. (00:02:26) Facilitating Effective Conflict Strategies for creating productive conflict and the importance of normalizing conflict. (00:04:45) Frameworks for Navigating Unhealthy Conflict Detailed framework for addressing and transforming unhealthy conflicts into productive discussions. (00:11:56) The Power of Workplace Friendships How workplace friendships can enhance job performance and personal satisfaction. (00:14:01) Balancing Friendships and Professional Boundaries Advice on maintaining effective relationships without compromising professional integrity or favoritism. (00:16:53) The Final Three Questions Amy shares a conflict she handled effectively, a communicator she admires, and her recipe for successful communication. (00:20:01) Conclusion ... Read more

28 May 2024

21 MINS

21:59

28 May 2024

#146

143. Adopting a VC Mindset: How to Achieve More by Thinking, and Communicating, Like a Venture Capit...

In choosing who to date, what job to pursue, or how to invest our money, most people are just looking for a reason to move forward. But according to Professor [Ilya Strebulaev] (https://www.fastersmarter.io/guests/ilya-strebulaev/) , we should be looking for something else: a reason to bail. "The smartest venture capitalists ask a very different question from what most of us ask," says Strebulaev. Instead of asking “‘Why should we invest?’, venture capitalists approach every new opportunity with [the] question: Why should we not proceed?” This contrarian mindset is at the heart of Strebulaev's new book [The Venture Mindset] (https://www.fastersmarter.io/venturemindset/) , which reveals how the strategies of top VCs can help anyone make sharper decisions. In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Strebulaev joins host Matt Abrahams to discuss how the venture mindset can help anyone — investor or not — weigh alternatives, make decisions, and move forward without looking back. Episode Reference Links: ---Ilya Strebulaev: [Website] (https://www.ilyastrebulaev.com/) ---Stanford Profile: [Website] (https://www.gsb.stanford.edu/faculty-research/faculty/ilya-strebulaev) ---Ilya’s Book: [The Venture Mindset] (https://www.fastersmarter.io/venturemindset/) --- [Venture Capital Initiative] (https://www.gsb.stanford.edu/faculty-research/labs-initiatives/vci) ---Article Ilya & Alex Dang wrote: [3 Things VCs Do That Can Help You Land Your Dream Job After Getting Laid Off ] (https://www.fastcompany.com/91089737/3-things-vcs-do-that-can-help-you-land-your-dream-job-after-getting-laid-off) ---Ilya’s co-teacher for his Venture Capital class: [Brian Jacobs] (https://www.gsb.stanford.edu/faculty-research/faculty/brian-jacobs) ---Ep.41 [Speak Like a Founder: How Successful Entrepreneurs Communicate to Their Teams] (https://www.fastersmarter.io/41-speak-like-a-founder-how-successful-entrepreneurs-communicate-to-their-teams/) ---Ep.56 [Lean Messaging: How Simple Messages Really Stick] (https://www.fastersmarter.io/56-lean-messaging-how-simple-messages-really-stick/) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Ilya Strebulaev, founder of the GSB's Venture Capital Initiative and professor at Stanford Graduate School of Business. (00:00:53) The Venture Mindset Insights into the venture mindset as a new mental model for making smarter, quicker decisions. (00:02:22) Embracing Failure How venture capitalists embrace and learn from failure to achieve success. (00:05:21) Decision-Making in Venture Capital A unique approach to decision making based on what successful venture capitalists do. (00:07:34) Applying Venture Principles in Personal and Professional Life Venture mindset principles that can help individuals in job transitions and personal growth. (00:10:05) Lessons from Teaching Venture Capital Ilya outlines key takeaways he hopes his students learn from his class, including thinking differently and networking effectively. (00:13:25) Passionate Communication Using descriptive language to engage others, including mixing familiar terms with unique ones to enhance communication about passions (00:15:29) The Final Three Questions Ilya shares how he has grown from writing his book, a communicator he admires, and three ingredients for successful communication. (00:18:59) Conclusion ... Read more

21 May 2024

20 MINS

20:42

21 May 2024

#145

142. Power and Persuasion: Live Insights from Stanford Experts

A special live edition from the Me2We event at Stanford, where strategic communications expert and podcast host Matt Abrahams joins four distinguished faculty members from Stanford Graduate School of Business: --- [Michelle Gelfand] (https://www.gsb.stanford.edu/faculty-research/faculty/michele-j-gelfand) explores the dynamics of cross-cultural organizational behavior. --- [Brian Lowery] (https://www.gsb.stanford.edu/faculty-research/faculty/brian-lowery) discusses the societal implications of racial perceptions. --- [Deborah Gruenfeld] (https://www.gsb.stanford.edu/faculty-research/faculty/deborah-h-gruenfeld) reveals insights into power dynamics and personal presence. --- [Zakary Tormala] (https://www.gsb.stanford.edu/faculty-research/faculty/zakary-tormala) delves into the nuances of persuasive language. Episode Reference Links: ---Michelle Gelfand: [Website] (https://www.michelegelfand.com/) ---Michelle Gelfand Stanford Profile: [Website] (https://www.gsb.stanford.edu/faculty-research/faculty/michele-j-gelfand) ---Michelle Gelfand’s Book: [Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire Our World] (https://www.michelegelfand.com/books) --- [Michelle Gelfand's Tight-Loose Quiz] (https://www.michelegelfand.com/tl-quiz) ---Brian Lowery: [Website] (https://www.brianloweryphd.com/) ---Brian Lowery’s Stanford Profile: [Website] (https://www.gsb.stanford.edu/faculty-research/faculty/brian-lowery) ---Brian Lowery’s Book: [Selfless: The Social Creation of "You"] (https://www.brianloweryphd.com/writing) ---Brian Lowery’s Podcast: [Know What You See] (https://www.knowwhatyousee.com/podcast) ---Deborah Gruenfeld’s Stanford Profile: [Website] (https://www.gsb.stanford.edu/faculty-research/faculty/deborah-h-gruenfeld) ---Deborah Gruenfeld’s Book: [Acting With Power: Why We Are More Powerful Than We Believe] (https://www.gsb.stanford.edu/faculty-research/books/acting-power-why-we-are-more-powerful-we-believe) ---Zak Tormala’s Stanford Profile: [Website] (https://www.gsb.stanford.edu/faculty-research/faculty/zakary-tormala) ---Ep.67 What is Normal? How Culture Affects Communication Styles [YouTube] (https://youtu.be/Mom8PuwGJlk?feature=shared) / [Website] (https://www.gsb.stanford.edu/insights/what-normal-how-culture-affects-communication-styles) ---Ep.84 Quick Thinks: How Others Define Us [YouTube] (https://youtu.be/uNnVjBWJIvg?feature=shared) / [Website] (https://www.gsb.stanford.edu/insights/quick-thinks-how-others-define-us) ---Ep.11 The Science of Influence: How to Persuade Others and Hold Their Attention [YouTube] (https://youtu.be/tVJCAm1vKr8?feature=shared) / [Website] (https://www.gsb.stanford.edu/insights/science-influence-how-persuade-others-hold-their-attention) ---Ep.12 It’s Not What You Say It’s How You Say It: How to Communicate Power [Youtube] (https://youtu.be/g19GMH6Xubs?feature=shared) / [Website] (https://www.gsb.stanford.edu/insights/its-not-what-you-say-its-how-you-say-it-how-communicate-power) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Producer Jenny Luna and host Matt Abrahams introduce a live episode featuring four Stanford GSB faculty members. (00:01:40) Navigating Conflicts and Negotiations in Diverse Settings Michelle Gelfand discusses managing conflicts and negotiations in broader societal and cultural contexts. (00:04:51) Understanding and Managing Diversity Brian Lowery introduces the Stanford Institute on Race and outlines strategies for leaders to foster inclusivity and manage diverse workforces. (00:07:57) Dynamics of Power and Influence Deborah Gruenfeld shares the implications of power dynamics and how they shift from virtual to in-person interactions. (00:14:04) Persuasion and Effective Communication Zakary Tormala gives insight into the use of pronouns in persuasive communication and the impact of language in shaping audience engagement. (00:18:44) Acting with Power in Interactions Deborah Gruenfeld discusses her ongoing research on how power dynamics influence investor decisions in startup teams. (00:20:47) The Pursuit of Meaningfulness Brian Lowery talks about his current focus on what makes life meaningful. (00:24:14) Cultural Tightness and Looseness Michelle Gelfand explains her research on how cultures manage norms and rules, and the concept of "tight" and "loose" cultures. (00:28:52) Persuasive Communication Zakary Tormala shares insights from his latest research on framing effects in communication. (00:32:13) Participant Reflections A Stanford LEAD participant shares experiences from Brian Lowery's class, emphasizing the importance of perspective-taking and trust in leadership. (00:33:15) Conclusion ... Read more

14 May 2024

34 MINS

34:46

14 May 2024

#144

141. An Invitation for Innovation: Why Creativity Is Found, Not Forced

So you want to lead your team toward innovation. Does that require that you know where you’re going? Not according to [Linda Hill] (https://www.fastersmarter.io/guests/linda-hill/) . Hill is a professor of business administration at Harvard Business School whose research focuses on leadership and how organizations achieve innovation. When it comes to generating breakthrough ideas, Hill says it’s less about a creative vision and more about stepping into the unknown. “Innovation [is] not about an individual coming up with a new idea,” she says. “Instead, innovation is the result of the collaboration of people with diverse expertise and diverse perspectives coming together, being able to collaborate, being able to experiment together and learn.” In this episode of [Think Fast, Talk Smart] (https://www.fastersmarter.io/) , Hill and host Matt Abrahams discuss how leaders can foster cultures and environments where innovation thrives — where teams use communication and collaboration to “co-create the future.” Episode Reference Links: ---Harvard Business School Profile: [Website] (https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6479) ---Linda's books: --- [Collective Genius: The Art and Practice of Leading Innovation] (https://www.fastersmarter.io/collectivegenius/) --- [Being the Boss, with a New Preface: The 3 Imperatives for Becoming a Great Leader] (https://www.fastersmarter.io/beingtheboss/) --- [Becoming a Manager: How New Managers Master the Challenges of Leadership] (https://www.fastersmarter.io/becomingamanager/) ---Linda’s article on the value of collaboration & conflict: [Collective Genius] (https://hbr.org/2014/06/collective-genius) ---Communicator Linda admires: [Vineet Nayar] (https://www.vineetnayar.com/) + [Employees First, Customers Second] (https://store.hbr.org/product/employees-first-customers-second-turning-conventional-management-upside-down/12330) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces guest Linda Hill, an expert in leadership development and innovation from Harvard Business School. (00:01:10) Leading for Innovation vs. Leading for Change Fundamental differences between leading for innovation and for change, and the unique challenges required for innovation. (00:02:53) Creating a Culture of Innovation The essential components of a culture that promotes innovation, with focus on communication and collaboration. (00:06:21) The Role of Shared Values and Purpose in Innovation Shared values, and the distinction between vision and purpose within innovative organizations. (00:09:43) Communication's Impact on Innovation How effective communication facilitates innovation, including strategies for engaging diverse teams and the significance of storytelling. (00:14:30) Conflict and Creativity in Collaborative Environments The value of conflict in innovation, and how managing disagreements and diverse viewpoints can lead to more creative solutions. (00:16:06) The Final Three Questions Linda Hill shares practices to foster collaboration with others, a communicator she admires, and her ingredients for successful communication. (00:19:54) Conclusion ... Read more

07 May 2024

21 MINS

21:43

07 May 2024

#143

140. Best of: How to Handle a Skeptical Audience

Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb. In this podcast, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible. Episode Reference Links: ---Burt Alper: [Website] (https://www.burtalper.com/) ---Stanford Profile: [Website] (https://www.gsb.stanford.edu/faculty-research/faculty/burton-alper) ---Ep.102 Create a Presence: How to Communicate in a Way Others Can Feel: [Website] (https://www.gsb.stanford.edu/insights/create-presence-how-communicate-way-others-can-feel) / [YouTube] (https://youtu.be/0IiX6Q0j0Q4?feature=shared) ---Ep.70 Keep ’Em Coming: Why Your First Ideas Aren’t Always the Best: [Website] (https://www.gsb.stanford.edu/insights/keep-em-coming-why-your-first-ideas-arent-always-best) / [YouTube] (https://youtu.be/U_inPSe0gJ8?feature=shared) ---Original Episode - Ep.5 From Monologue to Dialogue: How to Handle a Skeptical Audience: [Website] (https://www.gsb.stanford.edu/insights/monologue-dialogue-how-handle-skeptical-audience) / [YouTube] (https://youtu.be/oFIObNysQb0?feature=shared) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abrahams introduces the episode and guest Burt Alper, a fellow strategic communication lecturer at Stanford GSB (00:00:55) Handling Direct Objections Confronting direct objections during presentations, particularly in professional settings like executive meetings or at the GSB. (00:02:37) Preparation for Objections The importance of preparation when anticipating objections and strategies for foreseeing potential pushbacks. (00:03:50) Emotional vs. Logical Objections Distinctions between emotional and logical objections and how these types of objections manifest in conversations. (00:06:09) The Power of Reframing The technique of reframing in objection handling and altering the context of a conversation to address concerns without conceding. (00:08:17) The Role of Paraphrasing Paraphrasing as a critical skill for clarifying and addressing objections, with the benefits of accurately restating concerns to ensure mutual understanding. (00:12:11) The Final Three Questions Burt Alper shares the best communication advice he’s received, a communicator he admires, and his ingredients for successful communication. (00:14:55) Conclusion ... Read more

30 Apr 2024

17 MINS

17:05

30 Apr 2024

#142

139. Lose Yourself: The Secret to Finding Flow and Being Fully Present

Whether you're looking to boost your productivity, find more joy in your work, or simply be more present in the moment, you need flow — and research by Assistant Professor [David Melnikoff] (https://www.gsb.stanford.edu/faculty-research/faculty/david-melnikoff) could help you find it. Melnikoff investigates how we pursue our goals, and how flow — the state of being totally immersed and engaged in what we’re doing — can help us achieve them. According to him, flow isn’t necessarily about enjoying a task or activity for its own sake, but more about the process of discovery that unfolds as we take action in the face of uncertainty. “The source of flow is engaging in an activity that allows you to reduce uncertainty about your future, engaging in actions that reduce possible future outcomes, or ideally, eliminate all possible future outcomes except for one,” he says. With each action that we take, the path before us narrows, leading us more directly to the goal that we’ve set. In this episode of Think Fast, Talk Smart, Melnikoff shares why uncertainty presents us with the opportunity to step into the flow state, to experience more focus and engagement, and to supercharge our goal pursuit and performance Episode Reference Links: ---David Melnikoff: [Website] (https://www.gsb.stanford.edu/faculty-research/faculty/david-melnikoff) --- [Dr. Laurie Santos] (https://www.drlauriesantos.com/) (Communicator Melnikoff admires) --- [The Happiness Lab Podcast — Dr. Laurie Santos] (https://www.drlauriesantos.com/happiness-lab-podcast) (Podcast of communicator Melnikoff admires) --- Ep.59 From Dreaming to Doing: How We Set and Achieve Goals [Website] (https://www.gsb.stanford.edu/insights/dreaming-doing-how-we-set-achieve-goals) / [YouTube] (https://youtu.be/OnuJAHJEMKI?feature=shared) --- Ep.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way [Website] (https://www.gsb.stanford.edu/insights/how-change-building-better-habits-behaviors-getting-out-your-own-way) / [YouTube] (https://youtu.be/7Dgy7vkUxR0?feature=shared) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Host Matt Abraham welcomes guest David Melnikoff, an assistant professor of organizational behavior at Stanford GSB and an expert on flow and goal achievement. (00:00:40) Understanding Flow and Its Benefits The definition of flow and the reversal of the usual dynamic of goal pursuit. (00:02:20) Achieving and Maintaining Flow Misconceptions about achieving flow and the role of reducing uncertainty in engaging activities. (00:06:22) Flow in Business and Leadership Applying flow principles to business, emphasizing the structuring of tasks and goals to induce flow through uncertainty reduction. (00:08:39) Personal Applications of Flow for Goal Pursuit How to utilize flow principles to set and achieve goals with advice on framing tasks to maximize uncertainty and flow. (00:11:03) Collaborative Flow and Communication The potential for shared flow experiences in collaborative settings and the role of communication in facilitating flow. (00:13:05) Goal Setting and Achievement Advice Advice on goal setting, advocating for goals with a degree of uncertainty to enhance engagement and likelihood of entering a flow state. (00:14:43) The Final Three Questions David Melnikoff shares how he invites flow into his life, a communicator he admires, and his recipe for communication. (00:16:17) Conclusion ... Read more

23 Apr 2024

18 MINS

18:07

23 Apr 2024

#141

138. Speak Your Truth: Why Authenticity Leads to Better Communication

From the way you communicate, to the way build your life and career, Graham Weaver, MBA ’99, says it’s about “giving yourself permission to fully be yourself. You can never go wrong when you’re saying your truth.” Weaver is a lecturer in management, a GSB alum, and the founder and a partner of Alpine Investors. He stresses the importance of direct communication, highlighting how avoiding it can lead to wasted time, energy, and even financial losses. Reflecting on his own experiences in private equity, Weaver admits to struggling with being conflict-averse and not speaking his truth directly, which resulted in getting into bad deals and big losses for his company. “People think that by being indirect, they’re being kind, but all they're doing is creating confusion,” he says. “Clarity is compassionate. Even if it's not what they want to hear, the more direct and clear you can be, the more compassionate that is for the other person.” In this episode of Think Fast, Talk Smart, Weaver and host Matt Abrahams explore how being true to oneself not only fosters personal fulfillment but also enables us to show up better for others. Authenticity and self-belief lay the foundation for effective communication, leadership, and ultimately, success. Episode Reference Links: ---Graham Weaver: [Website] (https://www.grahamweaver.com/) --- [Last Lecture Series: How to Live an Asymmetric Life] (https://youtu.be/dZxbVGhpEkI?feature=shared) (Link to Graham’s Last Lecture) --- [H. Irving Grousbeck] (https://www.gsb.stanford.edu/faculty-research/faculty/h-irving-grousbeck) (Stanford profile of Graham’s mentor and communicator he most admires) ---Ep.82 - It’s Not About You: Why Effective Communicators Put Others First [YouTube] (https://youtu.be/ubI5Q-94gVI?feature=shared) / [Website] (https://www.gsb.stanford.edu/insights/its-not-about-you-why-effective-communicators-put-others-first) ---Ep.118 - Maximizing Your Personal Brand: Communicating Who You Are to Help Get What You Want [YouTube] (https://youtu.be/WZNKI4v_cko?feature=shared) / [Website] (https://www.gsb.stanford.edu/insights/maximizing-your-brand-communicating-who-you-are-help-get-what-you-want) Connect: ---Email Questions & Feedback >>> hello@fastersmarter.io ---Episode Transcripts >>> [ Think Fast Talk Smart Website] (https://www.fastersmarter.io/) ---Newsletter Signup + English Language Learning >>> [ FasterSmarter.io] (http://fastersmarter.io/) ---Think Fast Talk Smart >>> [ LinkedIn] (https://www.linkedin.com/showcase/77761391/) , [ Instagram] (https://www.instagram.com/thinkfasttalksmart/) , [YouTube] (https://www.youtube.com/playlist?list=PL6caGRBUYZCmgDGM2RK6mxKB9jG_ccmm3) ---Matt Abrahams >>> [ LinkedIn] (https://www.linkedin.com/in/maabrahams/) Chapters: (00:00:00) Introduction Matt Abrahams introduces guest Graham Weaver, a Stanford alum and lecturer in management at GSB. (00:0:43) Interpersonal and Intrapersonal Skills in Business How skills like understanding personal dreams and overcoming limiting beliefs play a critical role in business success. (00:04:58) Living an Asymmetrical Life Living an asymmetrical life, including the importance of doing hard things, pursuing your passions, committing long-term, and writing your own story. (00:10:10) Lessons from Taylor Swift Business and personal inspiration from Taylor Swift's response to professional setbacks, highlighting her work ethic and resilience. (00:13:04) Personal Growth and Enlightenment Graham’s journey towards enlightenment and the practices he adopts to improve his personal and professional life. (00:16:08) The Final Three Questions Graham shares what differentiates an exceptional from average leader, a communicator he admires and his ingredients for successful communication. (00:21:05) Conclusion ... Read more

16 Apr 2024

23 MINS

23:26

16 Apr 2024

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#169

165. Building Your Personal Brand Makes a Promise: Are You Keeping It?

#168

164. Best of: Using "Pre-suasion" to Influence Others

#167

163. Is Your Audience Ignoring You? How Authenticity Creates Connection

#166

162. Unlock Career Opportunities: How to Make the Right Moves

#165

Bonus: How to Manage Speaking Anxiety the Think Faster, Talk Smarter Way

#164

161. Do Your Homework: Know What to Say by Knowing Who You’re Talking To

#163

160. Best of: How to Communicate Your Gameplan

#162

159. Earn Your Audience: You Can’t Lead If No One’s Listening

#161

158. Hope for Cynics: Building Trusting Relationships through Communication

#160

157. Communicating the Future: Defining Where We Want AI to Take Us

#159

156. Creative Communication: How Our Design Choices Illustrate Our Values

#158

155. Can We Be Candid? How to Communicate Clearly and Directly

#157

154. Best of: Communicating Better as a Leader

#156

153. Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication

#155

152. Fix Your Communication: Why It’s About Connection Over Perfection

#154

151. Get Hired: How the Right Communication Can Advance Your Career

#153

150. Communication Tips from the Classroom and Around the World

#152

149. Best of: How to Take Risks in Your Communication, Relationships, and Career

#151

148. Conviction and Compassion: How to Have Hard Conversations

#150

147. Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be

#149

146. Stress Resets: How to Change Your Internal Dialogue to Communicate Better

#148

145. Best of: The Art of Negotiation, How to Get More of What You Want

#147

144. Communicating Through Conflict: How to Get Along with Anyone

#146

143. Adopting a VC Mindset: How to Achieve More by Thinking, and Communicating, Like a Venture Capit...

#145

142. Power and Persuasion: Live Insights from Stanford Experts

#144

141. An Invitation for Innovation: Why Creativity Is Found, Not Forced

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140. Best of: How to Handle a Skeptical Audience

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139. Lose Yourself: The Secret to Finding Flow and Being Fully Present

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138. Speak Your Truth: Why Authenticity Leads to Better Communication