Frictionless Innkeeper Podcast podcast

Frictionless Innkeeper Podcast

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

Interesting interviews with innkeepers and lodging experts, aimed to improve the challenging life of the independent innkeeper and lodging professional.

 

#86

087: Making Property Management Simple

For many innkeepers, managing day-to-day operations can be overwhelming, but the right tec... more

08 Dec 2025

36 MINS

36:00

08 Dec 2025


#85

086: Simple Ways to Delight Guests

Even the smallest touches can make a big impact when it comes to guest satisfaction. Based... more

03 Nov 2025

38 MINS

38:18

03 Nov 2025


#84

085: Mastering Online Reviews

Online reviews can make or break a guest's decision to book, and how you manage them matte... more

07 Oct 2025

50 MINS

50:29

07 Oct 2025


#83

084: Top Tech Trends for Innkeepers

What technologies should innkeepers be paying attention to in the years ahead? From automa... more

09 Sep 2025

39 MINS

39:07

09 Sep 2025


#82

083: Better Together: The MWInns and MBBA Merger with Kerri Thiel, Randy Bangs and Mikki Suchomel

The Midwest Association of Independent Inns (MWInns) and the Michigan Bed & Breakfast Asso... more

04 Aug 2025

39 MINS

39:03

04 Aug 2025


#81

082: Mastering Revenue Management: The Art and Science of Pricing

Pricing is one of the most powerful tools innkeepers have, but getting it right is both an... more

07 Jul 2025

52 MINS

52:31

07 Jul 2025


#80

081: Tactical and Practical Tax Tips

Taxes might not be the most exciting part of running a property, but smart tax planning ca... more

09 Jun 2025

37 MINS

37:22

09 Jun 2025


#79

080: Achieving Work-Life Balance with Rebecca Gallagher, Founder of hozperity

For many innkeepers, work-life balance can feel out of reach. Long hours, endless to-do li... more

05 May 2025

34 MINS

34:29

05 May 2025


#78

079: Local Love: Travelers are Shifting Toward Unique, Family-Owned Stays

The quiet luxury trend that took off in 2024, where travelers sought more meaningful and a... more

08 Apr 2025

37 MINS

37:01

08 Apr 2025


#77

078: Increase Margins Through Direct Bookings

For independent lodging operators, direct bookings are the ultimate goal. Yet, many strugg... more

10 Mar 2025

42 MINS

42:39

10 Mar 2025


#76

077: What to Do (and Not Do) Marketing-Wise When Selling a Property

Many owners dream of selling their properties for maximum value down the line. While opera... more

10 Feb 2025

41 MINS

41:19

10 Feb 2025


#75

076: Louisville Awaits: A Sneak Peek at the 2025 ALP Conference with Sarah Gazi, CEO

What do the Kentucky Derby, hand-crafted bourbon, southern charm, a vibrant culture of art... more

27 Jan 2025

28 MINS

28:23

27 Jan 2025


#74

075: Peeling Back the Layers for Better Marketing Decisions

Centralized online marketing tools are increasingly essential for independent lodging prof... more

13 Jan 2025

42 MINS

42:49

13 Jan 2025


#73

074: Protecting Transactions: Essential Payment and Cybersecurity Practices for Credit Card Processi...

Data breaches and cyberattacks are growing challenges for the independent lodging sector, ... more

02 Dec 2024

43 MINS

43:56

02 Dec 2024


#72

073: Coming to Iowa: MWInns 2024 Conference & Trade Show Preview with Kerri Thiel and Randy Bangs

As the newly rebranded [Midwest Association of Independent Inns] (https://mwinns.com/) (MW... more

04 Nov 2024

34 MINS

34:59

04 Nov 2024


#71

072: Perseverance in Action: From Navigating Cease-and-Desist Orders to Successful Urban Property

In 2004, when Julie McAferty and her husband Blayne purchased a 1920s-era home in Seattle,... more

20 Oct 2024

32 MINS

32:35

20 Oct 2024


#70

071: Simplify, Connect, Grow: One B&B Owner's Secret to Success

The challenges of independent lodging professionals can be overwhelming. Sometimes innkeep... more

03 Oct 2024

38 MINS

38:09

03 Oct 2024


#69

070: Protect Your Lodging Business - Insurance Essentials

In today's uncertain world, the need for lodging insurance has become more critical for pr... more

03 Sep 2024

44 MINS

44:59

03 Sep 2024


#68

069: Top Strategies to Boost Your Property's Value

Whether you just bought a property or are looking to sell one, innkeepers should always fo... more

06 Aug 2024

49 MINS

49:34

06 Aug 2024


#67

068: Richard Aday, CEO of ThinkReservations

ThinkReservations, led by CEO Richard Aday, acquired Acorn Marketing in April 2024, and pr... more

26 Jun 2024

46 MINS

46:20

26 Jun 2024


#66

067: State/Regional Spotlight: Midwest Association of Independent Inns

For state independent lodging associations to thrive, there's a need to be nimble and cont... more

11 Jun 2024

44 MINS

44:28

11 Jun 2024


#65

066: From Anthropology to High-Quality American Made Bedding and Linens

Providing high-quality bedding and linens is a critical part of elevating the guest experi... more

17 May 2024

33 MINS

33:28

17 May 2024


#64

065: Designing Your Property to Maximize the Guest Experience with James Kuester of Küster Design

Often overlooked, having a professionally designed interior can make your property truly s... more

11 Apr 2024

40 MINS

40:24

11 Apr 2024


#63

064: Elevate the Coffee Experience for Your Guests with Small Batch Roasting

When it comes to elevating the guest experience, serving high-quality coffee can really ma... more

14 Mar 2024

35 MINS

35:04

14 Mar 2024


#62

063: Money and Water-Saving Shower Heads from an Aerospace Engineer Turned Solopreneur

A number of years ago, aerospace engineer Craig Steele's frustration over a malfunctioning... more

09 Feb 2024

33 MINS

33:19

09 Feb 2024


#61

062: 2024 ALP Conference & Marketplace Preview

From hosting expanded educational events, enhancing partnerships, advancing regional effor... more

25 Jan 2024

42 MINS

42:46

25 Jan 2024