Many social media users who have problems with their accounts quickly learn there is no one to call, write to, or chat with to fix the issues. Some Facebook users, in particular, have gone to extreme lengths to [reach a customer service representative] (https://www.wsj.com/articles/hello-hello-is-this-facebook-anybody-there-nope-11653316237?st=x693lk6b2cks7xg&reflink=desktopwebshare_permalink) to get help, including spending hundreds of dollars on devices. WSJ reporter Kirsten Grind joins host Zoe Thomas to explain why social media giants like Facebook have no customer service line, and what it means for users.
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