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Customer Success Talks podcast

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Customer Success Talks

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  Real Challenges, Experts Advice  

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

 

All

Progress

Duration

Release Date

#61

Think Like a Revenue Manager: Boosting CS with Data & Strategic Thinking | Diego Fernandez

What happens when a Customer Success Manager starts thinking like a Revenue Manager?In thi... more

06 Aug 2025

38 MINS

38:35

06 Aug 2025

#60

The Future of AI in Customer Success: Lessons from Vitally's CEO with Jamie Davidson

AI is reshaping Customer Success—but are we using it the right way? In this episode, I sit... more

23 Jul 2025

39 MINS

39:11

23 Jul 2025

#59

AI in Customer Success: What’s Working Right Now with Kelley Turner

This time, we dive into one of the hottest topics in our industry, Artificial Intelligence... more

09 Jul 2025

50 MINS

50:02

09 Jul 2025

#58

How to Discover What Success Really Means for Your Customers with Tamara Kempf & Ayman Azmy

In this episode, we explore what success really means to our customers and why getting tha... more

25 Jun 2025

42 MINS

42:59

25 Jun 2025

#57

The Power of Desired Outcomes in Customer Success with Lincoln Murphy

Lincoln Murphy is a world-renowned growth architect, consultant, author, and speaker. As o... more

11 Jun 2025

1 HR 10 MINS

1:10:05

11 Jun 2025

#56

Unlocking Customer Decisions: Behavioral Economics with Melina Palmer

Join us on this episode where we dive into the fascinating world of behavioral economics w... more

28 May 2025

42 MINS

42:21

28 May 2025

#55

Ask Better, Sell Smarter: SPICED Framework with Andrea Rijna

In this episode, we dive deep into the art of asking the right questions with special gues... more

14 May 2025

50 MINS

50:21

14 May 2025

#54

Cultural Awareness: Building Stronger Relationships Globally with Laura Keitlinger

In this episode of Customer Success Talks, Laura Keitlinger, a seasoned customer success l... more

30 Apr 2025

45 MINS

45:15

30 Apr 2025

#53

Getting the Most from CS Communities with Marija Skobe-Pilley, Ejieme Eromosele & Bhumika Arora

In this second episode of our Customer Success Community Special, we shift the focus from ... more

16 Apr 2025

39 MINS

39:04

16 Apr 2025

#52

The Truth About Building Customer Success Communities with Parul Bhandari, Jan Young & Mohammed Alqa...

Welcome to the first episode of our two-part series on Customer Success Communities! In th... more

09 Apr 2025

45 MINS

45:27

09 Apr 2025

#51

The Value Equation: Research, Examples, & Questions with Shruti Sharma

What does value really mean in customer success, and how can you ensure your customers tru... more

26 Mar 2025

35 MINS

35:31

26 Mar 2025

#50

The Startup Challenge: How to Optimize Onboarding with Taskeen Iqbal

Startups face unique challenges like limited resources, evolving processes, and the consta... more

12 Mar 2025

47 MINS

47:26

12 Mar 2025

#49

Driving Business Growth as a Strategic Advisor with Anika Zubair

In this episode, we explore how to become a strategic advisor in Customer Success with Ann... more

26 Feb 2025

39 MINS

39:17

26 Feb 2025

#48

Communication Secrets Every Customer Success Manager Need With Alexander Grabner-Jarlung

In this episode, we dive deep into communication strategies that every Customer Success Ma... more

15 Feb 2025

49 MINS

49:52

15 Feb 2025

#47

The Secrets to Reducing Churn with Greg Daines

In this episode, we dive deep into the world of customer retention with the legendary Greg... more

28 Jan 2025

34 MINS

34:19

28 Jan 2025

#46

Skills & Mindset for Customer Success Managers in 2025 with Thomas Voigt

Get ready to kickstart 2025 with actionable insights tailored for Customer Success Manager... more

15 Jan 2025

46 MINS

46:10

15 Jan 2025

#45

Essential Soft Skills for Growth in Customer Success | Nieves Canada

Are you transitioning into customer success or looking to grow in your early career? It st... more

19 Dec 2024

40 MINS

40:27

19 Dec 2024

#44

Bridging the Gap | Customer Success Meets Product Management | With Delia Visan

In this episode of Customer Success Talks, host Byron Toruño explores how to effectively b... more

04 Dec 2024

48 MINS

48:51

04 Dec 2024

#43

Scaling Customer Success: Digital Strategies and Automation | Nick Morris

In this episode of Customer Success Talks, Nick Morris, Director of Customer Success at Ga... more

27 Nov 2024

41 MINS

41:08

27 Nov 2024

#42

How Customer Education Drives Retention and Success | Vicky Kennedy

In today's episode, I had the pressure to talk about Customer Education and how it's inter... more

20 Nov 2024

42 MINS

42:34

20 Nov 2024

#41

The Power of Persuasion in Customer Success: Cialdini's 7 principles of influence | Dr. Chris Phelps

In this episode of Customer Success Talks, we dive into the powerful world of persuasion w... more

07 Nov 2024

53 MINS

53:04

07 Nov 2024