Support Insights Podcast | CX & Customer Support Podcast by SentiSum podcast

Support Insights Podcast | CX & Customer Support Podcast by SentiSum

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  SentiSum  

We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has. In each episode, we hear how our guests have achieved big wins and overcome adversity to deliver great customer service and CX—with a focus on how-to strategies you can use to overcome your biggest challenges, too.

We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has. In each episode, we hear how our guests have achieved big wins and overcome adversity to deliver great customer service and CX—with a focus on how-to strategies you can use to overcome your biggest challenges, too.

 

#54

Ep. 53: Proactive customer support through community building at Drift [Feat. Ben Gardner, VP of Cus...

Join the support insights community to stay up to date on new podcast episodes - https://s... more

19 Jul 2023

31 MINS

31:01

19 Jul 2023


#53

Ep. 52: Reducing reply times by over 90% at Deliverr [Feat. Justin Rezende, Head of Support at Shopi...

Join the support insights community to stay up to date on new podcast episodes - [https://... more

23 May 2023

30 MINS

30:38

23 May 2023


#52

Ep. 51: Turning Customer Support into a value centre [Feat. Thibaut Martin, CX Expert, ex-Head of CX...

Join the support insights community to stay up to date on new podcast episodes - [https://... more

09 May 2023

36 MINS

36:06

09 May 2023


#51

Ep. 50: How CS excellence connects initiatives between departments at Miro [Feat. Svitlana Gaunt, CS...

Join the support insights community to stay up to date on new podcast episodes - https://s... more

19 Apr 2023

31 MINS

31:26

19 Apr 2023


#50

Ep. 49: Levelling up player experience at Supercell [Feat. Tony Adams, Product Manager at Supercell]

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04 Apr 2023

29 MINS

29:20

04 Apr 2023


#49

Ep. 48: Building specialized teams for optimal support at Figma [Feat. Emma Chipperfield, Product Su...

Join the support insights community to stay up to date on new podcast episodes - https://s... more

20 Mar 2023

23 MINS

23:33

20 Mar 2023


#48

Ep. 47: Creating the ultimate tagging taxonomy at Grindr [Feat. Jeffery King, Community Advocate and...

Join the support insights community to stay up to date on new podcast episodes - https://s... more

07 Mar 2023

34 MINS

34:28

07 Mar 2023


#47

Ep. 46: Support Insights 2022 Wrapped Up - Sharing customer insights across departments

Join the support insights community to stay up to date on new podcast episodes - sentisum.... more

22 Dec 2022

21 MINS

21:35

22 Dec 2022


#46

Ep. 45: Scaling support in a growing business [Feat. Bronte Coyne, Global Senior Customer Experience...

Join the support insights community to stay up to date on new podcast episodes - https://s... more

02 Dec 2022

19 MINS

19:43

02 Dec 2022


#45

Ep. 44: How to influence the product roadmap in customer support [Feat. Shannon Johnson, Director of...

Join the support insights community to stay up to date on new podcast episodes - https://s... more

15 Nov 2022

22 MINS

22:47

15 Nov 2022


#44

Ep. 43: Harnessing AI in customer support [Feat. Clemens Behrend, ex-Global Director of Customer Sup...

Join the support insights community to stay up to date on new podcast episodes - https://s... more

18 Oct 2022

25 MINS

25:19

18 Oct 2022


#43

Ep. 42: Boosting CSAT scores and reducing first response times at Printify [Feat. Valeria Kast, Head...

In today's episode of the Support Insights Podcast we talk to Valeria Kast, Head of Mercha... more

03 Oct 2022

19 MINS

19:23

03 Oct 2022


#42

Ep. 41: How Hotjar are representing customer support insights in their product feedback loop [Feat. ...

Join the support insights community [here] (https://sentisum.com/resources/community) In ... more

19 Sep 2022

25 MINS

25:14

19 Sep 2022


#41

Ep. 40: Encouraging your agents to problem solve [Feat. Zack Bryson, Head of Global Customer Service...

[Join the support insights community] (https://sentisum.com/resources/community) In today... more

07 Sep 2022

18 MINS

18:02

07 Sep 2022