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Gain Grow Retain podcast

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Gain Grow Retain

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  Gain Grow Retain  

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

 

All

Progress

Duration

Release Date

#295

Scaling CS with Brittany Soinski of Loom

Onboarding is arguably one of the most critical components of customer engagement and rete... more

18 Dec 2023

46 MINS

46:43

18 Dec 2023

#294

Building Community/Business Alignment

This week, Jeff talks with Jake McKee, founder of Jake McKee Consulting about community's ... more

11 Dec 2023

52 MINS

52:27

11 Dec 2023

#293

Scaling CS with Dan Ennis from Monday.com

This week, Dan Ennis, Manager of Scaled Customer Success at Monday.com joins Jay Nathan to... more

04 Dec 2023

46 MINS

46:20

04 Dec 2023

#292

Scaling Customer Success with Nisha Baxi from Gong

This week Jay Nathan is joined by Nisha Baxi, Head of Community and Digital CS at Gong to ... more

27 Nov 2023

1 HR 01 MINS

1:01:36

27 Nov 2023

#291

10-Minute Trumpet: 3 Keys for Scaled Success

This week Jeff Breunsbach takes a look at how being successful with a scaled approach reli... more

20 Nov 2023

07 MINS

07:20

20 Nov 2023

#290

10-Minute Trumpet: 3 Layers of Education: Product, Business, Market

This week, Jeff Breunsbach takes a look at some important components of customer education... more

13 Nov 2023

08 MINS

08:33

13 Nov 2023

#289

10-Minute Trumpet: Having a Named CSM

This week Jeff takes a look at the impact of equating a Named CSM with quality service. Wi... more

06 Nov 2023

08 MINS

08:12

06 Nov 2023

#288

10-Minute Trumpet: Scaling Your CS Teams Through Specialized Roles

This week Jeff takes a moment to talk through the waves of the Customer Success Team journ... more

31 Oct 2023

08 MINS

08:19

31 Oct 2023

#287

Integrating Your CS Goals with Community

This week, Nicole Saunders, Director of Community at Zendesk talks with Jeff about how com... more

23 Oct 2023

40 MINS

40:05

23 Oct 2023

#286

Scaling CS: Tessa Thorburn with Loom

Another session in our Scaling CS series, Tessa Thorburn, Head of Customer Success joins J... more

16 Oct 2023

40 MINS

40:42

16 Oct 2023

#285

Scaling CS: Mike Sasaki with Emburse

In this episode, Mike Sasaki, VP of Customer Success at Emburse talks with Jay about scali... more

09 Oct 2023

52 MINS

52:29

09 Oct 2023

#284

Rolling Out Changes

Change is inevitable, but how a leader handles it can be the difference between success an... more

02 Oct 2023

44 MINS

44:13

02 Oct 2023

#283

Implementation is Not Onboarding

This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboar... more

25 Sep 2023

39 MINS

39:48

25 Sep 2023

#282

Setting Priorities for Your Team

Sandy Yu and Jeff Breunsbach talk about the importance of priorities in this week's Gain G... more

18 Sep 2023

40 MINS

40:03

18 Sep 2023

#281

Scaled CS: Daphne Lopes, Hubspot

Daphne Lopes, Principle Manager of CS at Hubspot joins Jay Nathan to talk about Hubspot's ... more

11 Sep 2023

1 HR 04 MINS

1:04:11

11 Sep 2023