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CELab: The Customer Education Lab

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CELab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.

#136

CELab - Ep 171 - Building an Operating System for Execution: Sean Reay on the Future of Enablement &...

What happens when you stop thinking about “training” and start designing a revenue archite... more

11 Dec 2025

1 HR 19 MINS

1:19:54

11 Dec 2025

#135

CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman

Are you ready to rethink the way your team delivers customer education? In this episode of... more

21 Nov 2025

1 HR 14 MINS

1:14:48

21 Nov 2025

#134

CELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Pa...

[In the last episode of the CELab podcast] (https://customer.education/podcast/celab-ep-16... more

12 Nov 2025

51 MINS

51:38

12 Nov 2025

#133

CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Pa...

What does the future hold for Customer Education in the ever-evolving world of B2B SaaS? I... more

29 Oct 2025

48 MINS

48:24

29 Oct 2025

#132

CELab - Ep 167 - Dan Braithwaite - ILT Reborn! How Mediaocean Builds Engagement & Community in Cust...

In this episode of the Customer Education Lab, host [Dave Derington] (https://www.linkedin... more

13 Oct 2025

1 HR 05 MINS

1:05:58

13 Oct 2025

#131

CELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April Trask

In this episode of CELab, host [Dave Derington] (https://www.linkedin.com/in/davederington... more

26 Sep 2025

51 MINS

51:12

26 Sep 2025

#130

CELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rews...

Launching a customer education program is never easy—especially when you’re racing against... more

12 Sep 2025

1 HR 17 MINS

1:17:48

12 Sep 2025

#129

CELab - Ep 164 - Skilljar by Gainsight - Part 1

In this episode of CELab, we welcome [Nick Mehta] (https://www.linkedin.com/in/nickmehta/)... more

02 Sep 2025

52 MINS

52:33

02 Sep 2025

#128

CELab - Episode 163 - The Great Naming Debate

What do we call what we do? Is it Customer Education, Customer Enablement, Scaled CX, Digi... more

16 Aug 2025

38 MINS

38:30

16 Aug 2025

#127

CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with...

In this episode of CELab, [Eric Mistry] (https://www.linkedin.com/in/ericmistry/) joins us... more

01 Aug 2025

1 HR 06 MINS

1:06:10

01 Aug 2025

#126

CELab - Episode 161 - From Frustration to Innovation: Transforming Customer Education with Parta

In this episode of CELab, co-host [Adam Avramescu] (https://www.linkedin.com/in/adam-avram... more

18 Jul 2025

53 MINS

53:00

18 Jul 2025

#125

CELab - Ep 160 - Randon Ruggles and The Secret to Customer Education Success: Short-Form Video, Data...

What does it take to build a world-class customer education program in today’s fast-paced,... more

04 Jul 2025

1 HR 09 MINS

1:09:42

04 Jul 2025

#124

CELab - Ep 159 - Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success

In this electrifying episode of CELab, Adam and Dave take the opportunity to share insight... more

20 Jun 2025

1 HR 18 MINS

1:18:10

20 Jun 2025

#123

CELab - Ep 158 - Jeremy Davis at Cloudshare - Virtual Labs: The Game-Changer in Customer Education T...

In this episode, we sit down with [Jeremy Davis] (https://www.linkedin.com/in/jeremy-davis... more

07 Jun 2025

56 MINS

56:29

07 Jun 2025

#122

CELab - Ep 157 - Alex Levin - AI Agents: Reimagining Customer Interactions

In the latest Customer Education Laboratories podcast, we sit down with [Alex Levin] (http... more

24 May 2025

42 MINS

42:23

24 May 2025

#121

CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education

In this episode of CELab, we chat with [Kevin Dunn] (https://www.linkedin.com/in/kev-dunn/... more

09 May 2025

57 MINS

57:38