<h2 id="charles-duhigg-supercommunicators">Charles Duhigg: Supercommunicators</h2>
<p>Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of <em>The Power of Habit</em> and <em>Smarter Faster Better.</em> He is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for <em>The New Yorker</em> and other publications and is the author of <em>Supercommunicators: How to Unlock the Secret Language of Connection</em> (<a href="https://amzn.to/3Z3gjA5">Amazon</a>, <a href="https://bookshop.org/a/90226/9780593243923">Bookshop</a>)*.</p>
<p>A lot of us grew up in a world where most of our relationships started in person. That means many of us are beautifully equipped for a world that no longer exists. In this conversation, Charles and I discuss how to get better at connecting in a remote-first world.</p>
<h3 id="key-points">Key Points</h3>
<ul>
<li>When the telephone first became popular, people had to learn how to communicate with it. We’re at a similar inflection point with digital communication.</li>
<li>We all have three kinds of conversations: (1) What’s this really about? (practical/decision-making), (2) How do we feel? (emotional), and (3) Who are we? (identity).</li>
<li>Many of us tend to default to practical/decision-making conversations online and miss conversations about emotion and identity.</li>
<li>Ask questions that invite an emotional or identity response. Instead of, “Where do you live?” consider a shift like, “What do you love about where you live?”</li>
<li>Notice when people bring elements into a conversation that aren’t related to the topic. These clues, especially online, can point to entry points for emotional connection.</li>
<li>Supercommunicators pay just a bit more attention to how people communicate than the rest of us. A slight shift can make a big difference.</li>
</ul>
<h3 id="resources-mentioned">Resources Mentioned</h3>
<ul>
<li><em>Supercommunicators: How to Unlock the Secret Language of Connection</em> by Charles Duhigg (<a href="https://amzn.to/3Z3gjA5">Amazon</a>, <a href="https://bookshop.org/a/90226/9780593243923">Bookshop</a>)*</li>
</ul>
<h3 id="interview-notes">Interview Notes</h3>
<p><a href="https://coachingforleaders.com/mp-files/charles-duhigg-how-to-connect-better-with-remote-colleagues.pdf/">Download my interview notes</a> in PDF format (free membership required).</p>
<h3 id="related-episodes">Related Episodes</h3>
<ul>
<li><a href="https://coachingforleaders.com/podcast/get-people-talking-andrew-warner/">The Way to Get People Talking, with Andrew Warner</a> (episode 560)</li>
<li><a href="https://coachingforleaders.com/podcast/lead-engaging-meetings-jess-britt/">How to Lead Engaging Meetings, with Jess Britt</a> (episode 721)</li>
<li><a href="https://coachingforleaders.com/podcast/show-up-authentically-andrew-brodsky/">How to Show Up Authentically in Tough Situations, with Andrew Brodsky</a> (episode 727)</li>
</ul>
<h3 id="discover-more">Discover More</h3>
<p><a href="https://coachingforleaders.com/free">Activate your free membership</a> for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside <a href="https://coachingforleaders.com/plus">Coaching for Leaders Plus</a>.</p>

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