Having a ton of maintenance plan clients is awesome - especially for the recurring revenue. But with ongoing support clients come with ongoing support requests. Managing this with a dozen or so clients is pretty easy. And as we all know – not all clients ping you every month with requests. But once you get to 30, 40, 50, 100 + maintenance plan clients, you’ve got to have a system for support. That’s why I’m pumped to share this chat I had with Phil Storey, founder and CEO of Glow. This one is interesting because, not only did Phil have some solid advice for handling support requests but it was also a chance for me to learn more about his platform. I’ve been using ManageWP since 2016 and while it’s still my preferred tool for managing multiple WordPress sites, you can’t link in non-WordPress sites and there’s no native support ticketing system. That’s one of the big value-props of Glow as you can add non-WP sites and their big differentiator in the market is the native support ticketing system. We dig into all of that and more! Head to the show notes to get all links and resources we mentioned along with a full transcription of this episode at <a href=' https://joshhall.co/378'>joshhall.co/378</a> Big thanks to the sponsors for our upcoming <a href="https://www.instagram.com/p/DHv4D4WOm0Q/">Web Designer Pro CON 2025</a> event! We couldn't make such a top-notch event for my community without their support 🙏<a href="https://joshhall.co/17hats">17hats</a> (for proposals, invoicing, contracts and automation)<a href="https://joshhall.co/siteground">SiteGround</a> (for website hosting)<a href="https://joshhall.co/termageddon">Termageddon</a> (for auto-updating privacy po

Podurama

Home

Trending

Personal

Your Podcasts

New Episodes

My Files

Favourite Episodes

Tags (Folders)

Recently Played

Bookmarks

Followed Playlists

378 - Managing Maintenance Plan Support Requests with Phil Storey of Glow

Web Design Business with Josh Hall

AI Chapters

AI Insights

Reviews