How do I show my team I’m listening when I don’t agree with them?How do I project confidence when I don’t know what the future holds?How do I balance empathy with accountability?How do I influence others when I don’t have formal authority?In this episode, Muriel and communication expert Matt Abrahams, lecturer at Stanford Graduate School of Business and host of Think Fast, Talk Smart, answer listeners’ questions about some of the trickiest communication and leadership challenges. They discuss how to demonstrate that you’re listening without having to agree, how to communicate with confidence in uncertain situations, and how to hold people accountable without sacrificing empathy.&nbsp;For further reading:&nbsp;Think Fast, Talk Smart: <a href="https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast" rel="noopener noreferrer" target="_blank">https://www.gsb.stanford.edu/business-podcasts/think-fast-talk-smart-podcast</a>Matt’s book Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot: <a href="https://www.amazon.com/Think-Faster-Talk-Smarter-Successfully/dp/1668010305?tag=bookplease06-20&geniuslink=true" rel="noopener noreferrer" target="_blank">https://www.amazon.com/Think-Faster-Talk-Smarter-Successfully/dp/1668010305?tag=bookplease06-20&geniuslink=true</a>Building Influence Without Authority (Coaching Real Leaders): <a href="https://hbr.org/podcast/2021/03/building-influence-without-authority" rel="noopener noreferrer" target="_blank">https://hbr.org/podcast/2021/03/building-influence-without-authority</a>Exerting Influence Without Authority (Harvard Business Review): <a href="https://hbr.org/2008/02/exerting-influence-without-aut" rel="noopener noreferrer" target="_blank">https://hbr.org/2008/02/exerting-influence-without-aut</a>Connect with Muriel:Website: <a href="http://murielwilkins.com" rel="noopener noreferrer" target="_blank">murielwilkins.com</a>LinkedIn: @Muriel Maignan Wilkins&nbsp;Instagram: @CoachMurielWIlkins&nbsp;Join the Coaching Real Leaders Community: <a href="http://coachingrealleaderscommunity.com" rel="noopener noreferrer" target="_blank">coachingrealleaderscommunity.com</a>Read Muriel’s book: <a href="http://leadershipunblocked.com" rel="noopener noreferrer" target="_blank">LeadershipUnblocked.com</a>&nbsp;See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

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