Join host Helen Gidney, Head of Architecture at&nbsp;Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at&nbsp;Softcat. Together, they&nbsp;explore how organisations can streamline internal service operations, dismantle silos, and harness AI&nbsp;to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.&nbsp;What’s covered in this episode:&nbsp;Redefining Service OperationsWhat service operations mean in today’s business landscapeMoving beyond ITSM to drive enterprise-wide transformation&nbsp;Maximising EfficiencyPlatform consolidation strategiesDoing more with less through smarter workflows&nbsp;AI & Automation in ActionWhere AI and automation are making a tangible impactFrom governance to data-driven decision-making&nbsp;Leadership in a Changing EnvironmentHow leaders can adapt to evolving business structuresAligning service delivery with rising user expectationsSoftcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.For more information visit <a href="https://www.softcat.com/" rel="noopener noreferrer" target="_blank">softcat.com</a>.This podcast is produced by <a href="https://www.softcat.com/" rel="noopener noreferrer" target="_blank">The Podcast Coach</a>.<hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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