<p><a href="https://traffic.libsyn.com/lssacademy/GA_597_Robin_Hills_mixdown.mp3" target="_blank" rel="noopener"><img fetchpriority="high" decoding="async" class="size-large wp-image-736764 aligncenter" src="https://blog.gembaacademy.com/wp-content/uploads/2025/09/robinhills-1024x683.jpg" alt="" width="680" height="454" srcset="https://blog.gembaacademy.com/wp-content/uploads/2025/09/robinhills-1024x683.jpg 1024w, https://blog.gembaacademy.com/wp-content/uploads/2025/09/robinhills-300x200.jpg 300w, https://blog.gembaacademy.com/wp-content/uploads/2025/09/robinhills-768x512.jpg 768w, https://blog.gembaacademy.com/wp-content/uploads/2025/09/robinhills.jpg 1200w" sizes="(max-width: 680px) 100vw, 680px" /></a></p>
<p style="text-align: left;">This week&#8217;s guest is Robin Hills. Robin and Ron discussed emotional intelligence, unconscious bias, the importance of empathy and active listening, and more. An MP3 audio version of this episode is available for download <strong><a href="https://traffic.libsyn.com/lssacademy/GA_597_Robin_Hills_mixdown.mp3" target="_blank" rel="noopener">here</a></strong>.</p>
<h3><strong>In this episode you&#8217;ll learn: </strong></h3>
<ul>
<li>Robin&#8217;s quote (2:55)</li>
<li>How Robin defines emotional intelligence (4:43)</li>
<li>How it plays into righteous anger (7:03)</li>
<li>Avoiding manipulative behavior (9:38)</li>
<li>Robin&#8217;s thoughts on unconscious bias (10:42)</li>
<li>Practicing empathy (13:42)</li>
<li>The importance of pausing after listening (14:50)</li>
<li>How Robin practices this (17:38)</li>
<li>The future of emotional intelligence (20:03)</li>
<li>Robin&#8217;s final words of wisdom (23:31)</li>
</ul>
<h3><strong>Podcast Resources</strong></h3>
<ul>
<li><strong><a href="https://traffic.libsyn.com/lssacademy/GA_597_Robin_Hills_mixdown.mp3" target="_blank" rel="noopener">Right Click to Download this Podcast as an MP3</a></strong></li>
<li><strong><a href="https://blog.gembaacademy.com/2024/11/14/ga-554-leveraging-emotional-intelligence-with-robin-hills/" target="_blank" rel="noopener">GA 554 | Leveraging Emotional Intelligence</a></strong></li>
<li><strong><a href="https://www.linkedin.com/in/robinhills/" target="_blank" rel="noopener">Robin on LinkedIn</a></strong></li>
<li><strong><a href="https://ei4change.com/" target="_blank" rel="noopener">Robin&#8217;s Website</a></strong></li>
</ul>
<h3><strong>Get All the Latest News from Gemba Academy</strong></h3>
<p>Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up <strong><a href="https://www.gembaacademy.com/about/news" target="_blank" rel="noopener">here</a></strong>.</p>
<h3><strong>What Do You Think?</strong></h3>
<p>How do you practice empathy at work?</p>


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