Still running your business with sticky notes, spreadsheets, and late-night messages? What if you could turn that chaos into a seamless system that saves you hours, grows your profits, and upsells clients automatically? And what happens when a dog daycare grows 200x in size—and creates the tech to make it all work? In this week’s episode, I sit down with long-time Elite members Sarah and Pete Stevens of K9 Adventures and Pawpal UK to reveal how they went from a disorganised dog van full of cash and confusion… to running one of the UK’s most advanced, organised, and profitable pet care facilities. They tell the story of how what started for them as a simple dog walking business evolved into a full-service daycare, boarding, grooming, and enrichment centre—powered by their own custom-built app. Sarah and Pete share how Pawpal, the all-in-one pet business platform, was born out of necessity, tested in their own facility, and is now helping daycares across the UK save time, automate admin, and unlock hidden profit through smart upsells. You’ll hear the real story behind its creation, the systems that took them from stressed to scalable, and how automation can finally free you up to focus on what you actually enjoy—working with dogs. In this episode, you’ll discover: <ul> <li>From Van Chaos to A Clear Vision – How a single “cash in the sun visor” moment sparked a complete business transformation.</li> <li>Growth Without Overload – The systems and pricing mindset that helped K9 Adventures scale 200x without losing control.</li> <li>Upsells That Sell Themselves – How their “McDonald’s-style” add-ons generate 13.8% of revenue on autopilot.</li> <li>Automation That Pays – Why the right app can save 40+ hours a month and make your admin team obsolete.</li> <li>Tech Meets Trust – How branded apps build client confidence, streamline staff communication, and keep everything running smoothly.</li> </ul> If your facility’s growth feels like it’s outpacing your systems, this is the episode you’ve been waiting for. The secret isn’t more hustle—it’s smarter structure. Learn more about Pawpal at www.pawpal.uk and start turning your chaos into clarity today. A huge thanks to our new show sponsors, the fantastic PawPal who are providing pet businesses with an effortless, bespoke booking system that is simple and seamless for owners. Find out more about PawPal <a href="https://pawpal.uk/">here</a>. Don't forget I'm hosting my own dog daycare business bootcamp in October in Annapolis, you can grab your ticket now at: <a href="https://www.petbusinessmarketing.com/bootcamp">www.petbusinessmarketing.com/bootcamp</a> Need help fixing your business? To join the worlds leading pet business development program go to <a href= "https://www.petbusinessmarketing.com/diamond">www.petbusinessmarketing.com/diamondnow</a> If you’re ready to attract better clients, increase your profits, and grow with confidence, then you should apply to join Dom's Diamond Coaching Program click <a href= "https://www.petbusinessmarketing.com/diamondnow">here</a> to start now

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Episode 423: The Pawpal Story, The All-in-One Pet Care Booking App that Solves your Business Scheduling Woes

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