In this episode, we explore why the post-purchase journey is the key to customer loyalty and repeat sales.  From proactive updates to AI-powered personalization and smarter returns, you’ll learn simple ways to boost retention and create a wow experience after checkout.Prashant Gupta, Co-Founder and CTO of ClickPost, shares how brands can turn order tracking and delivery into a revenue driver.  Topics discussed in this episode:  <ul><li>Why brands lose money by ignoring post-purchase. </li><li>How the journey after checkout drives loyalty. </li><li>What to do right after an order to reduce errors. </li><li>How proactive updates cut support tickets. </li><li>Why personalized tracking builds trust. </li><li>How AI voice agents confirm and inform customers. </li><li>What brands gain from ClickPost integrations. </li><li>How AI stays on-brand with tone and persona. </li><li>Why multilingual AI makes global growth easy. </li><li>How personalized returns boost retention.  </li></ul>Links & Resources Website: <a href='https://www.clickpost.ai/'>https://www.clickpost.ai/</a> Shopify App Store: <a href='https://apps.shopify.com/clickpost-app'>https://apps.shopify.com/clickpost-app</a> LinkedIn: <a href='https://www.linkedin.com/in/prashant-gupta-clickpost/'>https://www.linkedin.com/in/prashant-gupta-clickpost/</a> Get access to more free resources by visiting the show notes at <a href='https://tinyurl.com/5n8csmvw'>https://tinyurl.com/5n8csmvw</a> <a rel="payment" href="https://www.buzzsprout.com/1763290/support">Support the show</a>MORE RESOURCES Get Free Updates: <a href='https://newsletter.ecommercecoffeebreak.com/'>https://newsletter.ecommercecoffeebreak.com/</a> Rate & Review: Help others discover the show by rating the show on Apple Podcasts at <a href='https://tinyurl.com/ecb-apple-podcasts'>https://tinyurl.com/ecb-apple-podcasts</a> Partner with us - <a href='https://ecommercecoffeebreak.com/podcast-sponsorship/'>https://ecommercecoffeebreak.com/podcast-sponsorship/</a> Follow the podcast to get every bonus episode. Tap follow now and don’t miss out!

How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

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How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

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