This week on the Oakley Podcast, Jeremy Kellett sits down with Jeff Porter and Mitch James from Boss Truck Shops to discuss their new partnership with Oakley Trucking. The conversation covers the history and nationwide growth of Boss Truck Shops, the range of services offered—including 24/7 roadside assistance and scheduled maintenance—and exclusive benefits for Oakley owner-operators such as competitive pricing and standardized rates. Jeff and Mitch highlight the importance of technician retention, building strong customer relationships, and responsive service. Listeners will learn how this partnership aims to provide reliable, high-quality support for truck drivers and owner-operators, with a focus on continuous improvement and customer feedback. Don’t miss it! Key topics in today’s conversation include:<ul><li>Meet the Guests: Jeff Porter & Mitch James from Boss Truck Shops (2:09)</li><li>Boss Truck Shops History & Growth (8:08)</li><li>Services Offered by Boss Truck Shops (12:15)</li><li>Customer Relationships & Trust (14:50)</li><li>Technician Recruitment & Retention (17:37)</li><li>Company Culture & Employee Strength (20:50)</li><li>Oakley Owner-Operator Benefits (21:49)</li><li>24/7 Roadside Service & Call Center (24:05)</li><li>Standardized Pricing & Account Setup (28:27)</li><li>D.O.T. Inspections & Service After the Sale (29:19)</li><li>Customer Service Philosophy (32:22)</li><li>Future of Boss Truck Shops (35:17)</li><li>Final Thoughts and Takeaways (36:24)</li></ul>Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website:<a href="https://podcast.bruceoakley.com/"> podcast.bruceoakley.com</a>. Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.

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264: Grease, Grit, and Great Service: How Boss Truck Shops Supports Drivers Across the Country

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