Today, I’m talking with Zillow CEO Jeremy Wacksman. Zillow is one of those apps that really exemplifies what you might call the smartphone era of software: the company built a great mobile app for looking at real estate listings, and it turned into not just entertainment for so many of us, but what has become a vertically-integrated platform for buying, selling, and renting real estate.
Jeremy’s argument is that the future of Zillow looks a lot like an end-to-end business platform for real estate agents, and we spent a lot of time talking about whether a business as local and as relationship driven as real estate can benefit from platform-level scale in the way he’s proposing.
Links: 
<ul>
 <li>Zillow’s new AI staging feature is impressively unimpressive | <a href="https://www.theverge.com/news/775465/zillow-ai-virtual-staging">The Verge</a>
</li>
 <li>Zillow’s upgraded AI search will show you more homes you can’t afford | <a href="https://www.theverge.com/2024/9/4/24235154/zillow-chatbot-home-search-commute">The Verge</a>
</li>
 <li>Zillow adds DMs so you can chat about homes you’ll never buy | <a href="https://www.theverge.com/news/807858/zillow-messaging-feature-dms-launch">The Verge</a>
</li>
 <li>FTC accuses Zillow of paying $100 million to ‘dismantle’ Redfin | <a href="https://www.theverge.com/news/789851/ftc-sues-zillow-and-redfin-for-violating-antitrust-laws">The Verge</a>
</li>
 <li>Housing is frozen. Wacksman knows you’re still scrolling | <a href="https://www.nytimes.com/2025/07/27/business/zillow-house-prices-sales.html">NYT</a>
</li>
 <li>Wacksman on the US housing market | <a href="https://www.youtube.com/watch?v=8Ya-yx5tikk">Bloomberg Talks</a>
</li>
</ul>
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Credits:
Decoder is a production of The Verge and part of the Vox Media Podcast Network.
Decoder is produced by Kate Cox and Nick Statt. This was edited by Xander Adams. Our editorial director is Kevin McShane. 
The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

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