Whether you are brand new to the treatment room or a seasoned esthetician, client retention is one of the most important skills you can master. On this episode of ASCP Esty Talk, Maggie and Ella are joined by Heidi Holley, a licensed esthetician, certified massage therapist, and beauty business coach. Heidi shares three simple steps every esty can use to build long-term client relationships. Heidi Holley is a licensed esthetician, certified massage therapist, and beauty business coach with over 20 years in the industry. After having owned her own spa for 14 years, she stepped away from the treatment room to found Saphire Spa Coaching where she now helps solo estheticians get clear, confident, and booked. Connect with Heidi Holley: Email: <a href= "mailto:Heidi@sapphiremn.com">Heidi@sapphiremn.com</a> Website: <a href= "http://www.sapphirespa.info">www.sapphirespa.info</a> ASCP Esty Talk with hosts Ella Cressman and Maggie Staszcuk   Produced by Associated Skin Care Professionals (ASCP) for licensed estheticians, ASCP Esty Talk is a weekly podcast, hosted by licensed estheticians, Ella Cressman, ASCP Skin Deep Magazine contributor, and Maggie Staszcuk, ASCP Program Director. We see your passion, innovation, and hard work and are here to support you by providing a platform for networking, advocacy, camaraderie, and education. We aim to inspire you to ask the right questions, find your motivation, and give you the courage to have the professional skin care career you desire.  About Ella Cressman:  Ella Cressman is a licensed esthetician, certified organic formulator, business owner, ingredient junkie, and esthetic cheerleader! As an educator, she enjoys empowering other estheticians and industry professionals to understand skin care from an ingredient standpoint rather than a product-specific view.  In addition to running a skin care practice, Cressman founded a comprehensive consulting group, the HHP Collective, and has consulted for several successful skin care brands.    Connect with Ella Cressman:  Website: <a href="http://www.hhpcollective.com/" target= "_blank" rel="noopener">www.hhpcollective.com</a>  LinkedIn: <a href= "https://www.linkedin.com/in/ella-cressman-62aa46a" target="_blank" rel="noopener">linkedin.com/in/ella-cressman-62aa46a</a>    About Maggie Staszcuk:  Maggie Staszcuk serves as the Program Director for ASCP and is the cohost of ASCP Esty Talk podcast. With over 18 years’ experience in the esthetics industry, her diverse background includes roles in spa management, spa and med-spa services, and esthetics education. Since becoming a licensed esthetician in 2006, she carries a range of certifications in basic and advanced esthetics. Maggie is dedicated to equipping estheticians with the knowledge and resources they need to thrive in their careers.   Connect with Maggie Staszcuk:  P: 800.789.0411 EXT 1636  E: <a href="mailto:MStaszcuk@ascpskincare.com">MStaszcuk@ascpskincare.com </a>   About our Sponsors:   Pomp is the leading platform created exclusively for estheticians who want to elevate their skincare business. Pomp offers over 40 professional skincare brands, such as iS Clinical, Truth Treatments, EltaMD, Colorescience, and so many more. Estheticians can recommend from a selection of over 2,000 skincare products—without managing inventory. The platform provides easy-to-use tools, educational resources, and marketing support to help estheticians grow their client base and earn up to 30% commission on retail sales. Pomp empowers estheticians to confidently enhance services, educate clients, and build a thriving business with seamless product recommendations and a supportive community—all in one place. Visit <a href= "http://www.pompbeauty.com">www.pompbeauty.com</a> for more details!   Massage Envy is a national franchisor and does not independently own or operate any of the Massage Envy franchised locations nationwide. The Massage Envy franchise network, through its franchise locations, is the leading provider of massage services. Founded in 2002, Massage Envy now has approximately 1,100 franchise locations in 49 states that have together delivered more than 200 million massages and skin care services. Website: <a href="http://www.massageenvy.com/careers/career-areas/esthetician">www.massageenvy.com/careers/career-areas/esthetician</a>  Facebook: <a href= "https://www.facebook.com/massageenvycareers/events/?paipv=0&eav=Afa5XaOehc95aCyCRAXxNQ8obPmAAeS1DPThncxSyYL-Asr4t7Sz9IJhsJeXCWeqDe4&_rdr"> @MassageEnvyCareers</a> LinkedIn: <a href= "https://www.linkedin.com/company/massage-envy">@MassageEnvy</a>   About Associated Skin Care Professionals (ASCP):    Associated Skin Care Professionals (ASCP) is the nation’s largest association for skin care professionals and your ONLY all-inclusive source for professional liability insurance, education, community, and career support. For estheticians at every stage of the journey, ASCP is your essential partner. Get in touch with us today if you have any questions or would like to join and become an ASCP member.  Connect with ASCP:  Website: <a href="http://www.ascpskincare.com/" target= "_blank" rel="noopener">www.ascpskincare.com</a>  Email: <a href= "http://getconnected@ascpskincare.com">getconnected@ascpskincare.com </a> Phone: <a href= "file:///Users/ckelliher/Desktop/Show%20Notes/ASCP%20Esty%20Talk/800-789-0411"> 800-789-0411 </a> Facebook: <a href="https://www.facebook.com/ASCPskincare" target="_blank" rel="noopener">facebook.com/ASCPskincare</a>  Instagram: <a href="https://www.instagram.com/ascpskincare" target="_blank" rel="noopener">@ascpskincare</a>

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Ep 354 – Three Steps to Boost Client Retention with Heidi Holley

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