Before Richard Carson wrote The Book of Change, he was writing letters to newspaper editors and fixing chaos in city hall. In Part 2, we unpack how Richard’s 39-step framework came to life—from a career shaped by failures to a model refined by fieldwork. Richard explains why he borrowed diagnostic tools from medicine, how COVID and AI are reshaping his thinking, and what consultants often forget: you’re not there to impress, you’re there to listen. It’s a masterclass in what it really takes to move people—and systems—without losing your common sense.Key Highlights of Our Interview:The Model That Stuck“Every step in the 39 comes from something that broke.”Richard’s framework isn’t theoretical—it’s field-tested.You’re Not a Consultant. You’re a Doctor.“I borrowed from the NIH diagnostic model.”Why organizational dysfunction is more like illness than inefficiency.Don’t Skip the Kickoff“You don’t send an email. You sit down, answer questions, get buy-in.”The part of change most leaders rush—and shouldn’t.AI Isn’t a Leader“You can’t automate trust. You can’t outsource belief.”His biggest concern about the rise of artificial intelligence.How Change Shows Up at Home“I told my boss I was going back to school. He said no. I quit.”Why he applies his own model to life, not just work.Listen Like It Matters“I don’t need your advice—I need you to hear me.”The line from his wife that became a leadership principle._______________________Connect with us:Host: <a href="https://www.linkedin.com/in/thevincechan/">Vince Chan | </a>Guest: <a href="https://www.linkedin.com/in/richard-h-carson-mpa-7030b213/">Richard H. Carson</a> 
--Chief Change Officer--Change Ambitiously. Outgrow Yourself.Open a World of Expansive Human Intelligencefor Transformation Gurus, Black Sheep,Unsung Visionaries & Bold Hearts.EdTech Leadership Awards 2025 Finalist.18 Million+ All-Time Downloads.80+ Countries Reached Daily.Global Top 1.5% Podcast.Top 10 US Business.Top 1 US Careers.>>>170,000+ are outgrowing. Act Today.<<<

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#406 Richard Carson: Diagnosing Dysfunction, One Broken System at a Time — Part Two

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