<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1785616/open_sms">Send Leanne a message</a>Hey, thanks for tuning in today. I just wrapped up a webinar for a long-time client — an organization that delivers live, critical, and completely anonymous support via webinars.That’s right. No faces. No names. Just silence... and a flurry of comments in the chat.So how do you respond when the comments start rolling in — especially when the stakes are high and the people on the other side might be feeling overwhelmed, unseen, or unheard?Today, I share the 4 archetypes I’ve created to explain the choices we have when responding to chat — in real-time, whether you're on a livestream, hosting a masterclass, or even navigating in-person Q&A.🌀 The Fog – You miss the moment 👀 The Birdwatcher – You see it, let it fly 👂 The Listener – You acknowledge, but don’t fix 🗺 The Guide – You go there, with intentionWe also talk:<ul><li>When verbatim responses can be powerful</li><li>The risk of paraphrasing (and how to check in)</li><li>Why sometimes, the most generous thing is to not engage</li><li>How time and engagement form a decision-making matrix when you’re live</li></ul>If you ever find yourself juggling incoming comments with a tight run sheet, this one’s for you.Let me know which archetype you default to — and if you’ve found any hacks for managing emotional or high-stakes chat in live sessions.Speak tomorrow!Every day in 2025, Leanne is podcasting on her new show, <a href="https://podcast.leannehughes.com/">Leanne on Demand</a>.<a href="https://podcast.leannehughes.com/">Tune in over here!</a>(Otherwise, enjoy the back catalogue of First Time Facilitator episodes).<a rel="payment" href="https://buymeacoffee.com/leannehughes">Support the show</a>

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