The consumer experience is getting worse even as everything is getting more expensive. AI agents could make things better... or much, much worse.
This episode was produced by Ariana Aspuru, edited by Jolie Myers, fact-checked by Gabriel Dunatov, engineered by David Tatasciore and Bridger Dunnagan, and hosted by Sean Rameswaram.
A stock art photo of a furious woman on the phone. Photo by Antonio Guillem via Getty Images.
Listen to Today, Explained ad-free by becoming a Vox Member: <a href="http://vox.com/members.">vox.com/members.</a> New Vox members get $20 off their membership right now. Transcript at <a href="https://www.vox.com/today-explained-podcast.">vox.com/today-explained-podcast.</a> Learn more about your ad choices. Visit <a href="https://podcastchoices.com/adchoices">podcastchoices.com/adchoices</a>

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