In this episode, Michael interviews Trudi Parr, a hospitality professional with a vibrant journey that spans across media, tourism, and the evolving hotel industry. Trudi shares her unplanned yet fulfilling entry into hospitality, her roles from operations to sales, and her eventual focus on the people aspect of the business. Emphasizing the need for human-centric approaches in hospitality, she discusses the significance of treating employees well, fostering an inclusive environment, and the impact of nurturing talent from the ground up. With a keen interest in changing the perception of the hospitality industry, Trudi highlights the importance of internally built strong people practices and the challenges of recruiting and retaining talent post-COVID. Closely following the evolution of Mollie's—a motel diner concept—Trudi shares practical insights into their onboarding process, the importance of building relationships, and the excitement around new openings, particularly the upcoming launch in Manchester.Connect with Trudi:<a href="https://www.linkedin.com/in/trudi-parr/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/trudi-parr/</a><a href="https://mollies.com/" rel="noopener noreferrer" target="_blank">https://mollies.com/</a>Connect with the podcast<a href="https://colossal-designer-2784.ck.page/40ada1483a" rel="noopener noreferrer" target="_blank">Join the Hospitality Mavericks newsletter</a>Tune in via your favourite podcast platform - <a href="https://hospitality-mavericks.captivate.fm/listen" rel="noopener noreferrer" target="_blank">here </a>More episodes for you to check out <a href="https://www.hospitalitymavericks.com/" rel="noopener noreferrer" target="_blank">here</a> A big thank you to our epsiode sponsor <a href="https://getapron.com/" rel="noopener noreferrer" target="_blank">Apron.</a>The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.Head to their <a href="https://getapron.com/" rel="noopener noreferrer" target="_blank">website</a> to sign up. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

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#311 Trudi Parr Head of People at Mollie's - Building People-Centric Hospitality

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