John sits down with Christian Rattin, CEO of Five Star Home Services, to unpack how he helped transform a single-family HVAC shop into a $40M+ multi-market powerhouse across Columbus, Dayton, and Cincinnati.From growing through chaos to professionalizing with purpose, Christian shares Five Star’s evolution — blending faith, strategy, and servant leadership to build a home service company that gives back millions. They go deep on: the “profit on purpose” philosophy, scaling across markets without losing culture, leadership development for second-chance employees, and using systems like Scaling Up to sustain growth.If you’re serious about building a multi-location business, leading through values, or turning revenue into real impact, this episode is a masterclass in intentional scaling. 💡 What You’ll Learn<ul><li>Profit on Purpose: How Five Star gives away 10% of revenue while driving sustainable profit.</li><li>Scaling with Faith and Focus: Why doing business “on purpose” beats chasing fast exits.</li><li>From $10M to $40M: Lessons from chaotic growth, leadership resets, and professionalizing ops.</li><li>Leadership at Scale: Creating A-player development pipelines, manager roundtables, and clear career ladders.</li><li>Multi-Market Playbook: The hard truths about central vs. localized leadership and GM accountability.</li><li>Systems Thinking: Why Scaling Up won over EOS — and how to choose the right coach.</li></ul>🎙️ Host<a href='https://x.com/wilsoncompanies'>John Wilson </a> 🎙️ Guest Christian Rattin – CEO, Five Star Home Services (Columbus, Dayton, Cincinnati)📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.?<a href='https://quo.com/owned'>🎁 Start your 7-day free trial and get 20% off your first six months </a> 💼 Special Thanks to AppleTree Business Services!One of the most common and expensive mistakes in acquisitions is not getting serious about accounting. Whether you’re buying a business or running one, you need the right financial partner. That’s why we’ve partnered with AppleTree Business Services — a one-stop shop fluent in tools like ServiceTitan and Housecall Pro.<a href='https://appletreebusiness.com'>👉 Listeners get a free tax & financial review, plus 10% off quality of earnings when buying a business.</a> 💼 Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.<a href='https://www.getavoca.ai/partners/oao'> 🔗 Schedule a demo</a> 🔗 More from Us <a href='https://www.ownedandoperated.com/'></a><a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1679509/open_sms">Send Us Mail!</a>More Ways To Connect with O&O <ul> <li><a href='https://www.youtube.com/@john_wilsonco'>John's YouTube Channel</a></li> <li><a href='https://www.ownedandoperated.com'>Weekly Newsletter </a></li> <li><a href='https://www.ownedandoperated.com/'>Owned and Operated </a></li> </ul> <a href='https://podcasts.apple.com/us/podcast/owned-and-operated-a-plumbing-electrical-and/id1560999545'>Leave a Review</a> <a href='https://www.wilsonplumbingandheating.com'>John Wilson, CEO of Wilson Companies</a> <a href='https://rapidhvactn.com'>Jack Carr, CEO of Rapid HVAC</a> 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

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#251 He Built a $40M Home Service Business (Here’s How)

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

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