Summary In this conversation, Andrew Beveridge speaks with Brad Englert, founder of Brad Englert Advisory and author of 'Spheres of Influence'. They discuss the importance of mentorship, building genuine relationships in business, and the significance of understanding both internal and external spheres of influence. Brad shares insights from his extensive experience in IT and leadership, emphasising the need for proactive customer service, the power of apology, and the challenges of influencing without formal authority. The discussion also touches on the dynamics of hybrid work environments and the importance of maintaining connections in a remote setting. Learn more about Brad and access a free chapter of his book - <a href= "https://bradenglert.com/podcast/">https://bradenglert.com/podcast/</a>   Takeaways <ul> <li class="p1">Mentorship is a two-way street, involving both giving and receiving.</li> <li class="p1">Understanding your boss's expectations is crucial for success.</li> <li class="p1">Building genuine relationships can lead to long-term success.</li> <li class="p1">Proactive customer service is more effective than reactive fire drills.</li> <li class="p1">Apologising can build trust and strengthen relationships.</li> <li class="p1">Long-term relationships can lead to unexpected opportunities.</li> <li class="p1">Creating a positive organisational culture requires clear communication and values.</li> <li class="p1">Navigating crises requires preparation and strong relationships.</li> <li class="p1">Influencing others without authority is a key leadership skill.</li> <li class="p1">Hybrid work environments require intentional relationship-building.</li> </ul>   Chapters 00:11 Introduction to Brad Englert 03:26 Understanding Spheres of Influence 10:13 Building Genuine Relationships 16:24 Cultural Transformation in IT 23:04 Navigating Crisis and Change 28:58 The Power of Apology 32:24 Communication and Clarity in Leadership 36:52 Understanding Expectations and Influencing Upwards 39:29 Building Customer Relationships 45:02 Influencing Without Authority 48:46 Navigating Hybrid Work Environments 51:59 Looking Ahead: The Future of Leadership

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