Rage. That’s what consumers are feeling right now. A new <a href="https://theacsi.com/news-and-resources/press-releases/2026/08/11/press-release-national-acsi-q2-2026/"target="_blank" >survey</a> found consumer complaints hit a record high this year. <a href="https://customercaremc.com/2025-national-customer-rage-study/"target="_blank" >Another</a> from last year found a huge share of consumers felt ‘rage’ with a product or service problem. Just think about the modern consumer experience: hidden fees, ballooning customer support wait times (perpetually experiencing higher call volumes than usual) … shrinkflation! Argh!! What’s going on?  On today’s show, unpacking consumer rage. And can we do anything about it? Fact checking by <a href="https://www.npr.org/people/1268825622/sierra-juarez"target="_blank" >Sierra Juarez</a>. Your Next Listen — <a href="https://www.npr.org/2026/07/27/nx-s1-5907115/petty-econ-grievances"target="_blank" >Petty! Econ! Grievances!</a>Connect with The Indicator — Sign up for <a href="https://npr.org/indicatornewsletter"target="_blank" >The Indicator’s weekly newsletter</a>!— Buy the <a href="https://lnk.to/i3AukBdDWE"target="_blank" >Planet Money book</a>— Find our <a href="https://linktr.ee/indicator_npr"target="_blank" >socials, YouTube and more</a>! For sponsor-free episodes, <a href="https://plus.npr.org/"target="_blank" >subscribe to NPR+</a> Support public media with NPR+ and enjoy perks for over 25 podcasts like this one. This show’s perks include sponsor-free listening. Learn more at <a href="http://plus.npr.org/"target="_blank" >plus.npr.org</a>. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for sponsorship and to manage your podcast sponsorship preferences. <a href="https://www.npr.org/about-npr/179878450/privacy-policy">NPR Privacy Policy</a>

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Consumers are mad as hell and aren't gonna take it anymore

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