How do you fix what’s not working without losing trust in the process? On this episode of The Radical Candor Podcast, Kim and Amy talk with beloved Harvard Business professor <a href="https://anneandfrances.com/about">Frances Frei</a> and her wife, CEO and bestselling author <a href="https://anneandfrances.com/about">Anne Morriss</a>, about why speed and care aren’t opposites — and how the right sequence of actions can help you go faster and strengthen relationships along the way.
Anne and Frances break down the five-day framework behind their book <a href="https://anneandfrances.com/fix-things">Move Fast and Fix Things,</a> share real stories from coaching leaders and teams, and explain why so many of us misdiagnose the problems we’re trying to solve. They also walk through their “trust triangle” — authenticity, logic, and empathy — and reveal how understanding your own “wobbles” can help you communicate more clearly, lead with confidence, and create momentum without leaving people behind.
Get all of the show notes at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠<a href="https://www.radicalcandor.com/podcast/flat-organizations-7-37">⁠RadicalCandor.com/podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠</a>.

Episode Links:<a href="https://www.linkedin.com/pulse/lead-change-better-new-way-communicate-whats-coming-radical-candor-qjync/?trackingId=NXtTYr6JemuVTHWOuttCSA%3D%3D">⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠</a>
<ul>
 <li><a href="https://share.descript.com/view/MN84IETw2CM">Transcript⁠</a></li>
 <li><a href="https://www.movefastandfixthings.com">Get a Copy of "Move Fast and Fix Things"</a></li>
 <li><a href="https://anneandfrances.com/about">Learn more about Anne & Frances</a></li>
 <li><a href="https://anneandfrances.com/fixable">Listen to the Fixable podcast</a></li>
</ul>

Connect:
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Chapters:
(00:00) Introduction
(01:49) The Why & Origins of Move Fast and Fix Things 
Frances and Anne explain how speed and care can work together.
(05:03) Monday: Start by Diagnosing the Right Problem 
Why so many leaders fix the wrong thing—and how to avoid it.
(07:38) The Velvet Coffin
 The Dangers of moving too slowly
(12:55) How to Solve the Right Problem 
Approaches to use to get to the true problem
(15:49) Coaching Effectively
 A real world story of getting to & solving  the correct problem.
(19:09) The Trust Triangle: Logic, Empathy, Authenticity 
How trust wobbles show up and what to do about them.
(30:55) Wednesday, Thursday, Friday
The remaining steps in the framework
(32:09) Dealing with Bosses
How to speak truth to power using the trust triangle and scripts
(38:30) Scooby Snacks
Examples of positive feedback
(42:44) Conclusion Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

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