<h2 id="graham-allcott-kind">Graham Allcott: KIND</h2>
<p>Graham Allcott is an author, speaker, entrepreneur, and the founder of Think Productive, a leading provider of training and consultancy. He is the author of multiple books, including the bestseller How to Be a Productivity Ninja and his latest book, <em>KIND: The Quiet Power of Kindness at Work</em> (<a href="https://amzn.to/3Ys7VKf">Amazon</a>, <a href="https://bookshop.org/a/90226/9781399417402">Bookshop</a>)*.</p>
<p>“Nice” means telling people what they want to hear. “Kind” means telling them what they need to hear. The best leaders are kind. In this conversation, Graham and I explore how we can do a better job of following through.</p>
<h3 id="key-points">Key Points</h3>
<ul>
<li>“Nice” means telling people what they want to hear, whereas “kind” means telling them what they need to hear.</li>
<li>Kindness is both concern for others and concern for self. Just like with salted caramel, it’s best with the right balance.</li>
<li>Leaders often do better articulating vision and values than they do with getting clear on expectations of value each person should provide.</li>
<li>Being clear is an act of kindness in itself because it drives psychological safety.</li>
<li>Use a personal mantra as a concise and powerful way to consistently remind people about what’s most important.</li>
<li>Invite others to “give the last 20%” in feedback to uncover areas where clarity would help.</li>
</ul>
<h3 id="resources-mentioned">Resources Mentioned</h3>
<ul>
<li><em>KIND: The Quiet Power of Kindness at Work</em> by Graham Allcott (<a href="https://amzn.to/3Ys7VKf">Amazon</a>, <a href="https://bookshop.org/a/90226/9781399417402">Bookshop</a>)*</li>
<li><a href="https://www.grahamallcott.com/signup">Rev Up for the Week</a> (Graham’s newsletter)</li>
</ul>
<h3 id="interview-notes">Interview Notes</h3>
<p><a href="https://coachingforleaders.com/mp-files/graham-allcott-being-nice-may-not-be-kind.pdf/">Download my interview notes</a> in PDF format (free membership required).</p>
<h3 id="related-episodes">Related Episodes</h3>
<ul>
<li><a href="https://coachingforleaders.com/podcast/306/">Five Steps to Hold People Accountable, with Jonathan Raymond</a> (episode 306)</li>
<li><a href="https://coachingforleaders.com/podcast/404/">How to Build Psychological Safety, with Amy Edmondson</a> (episode 404)</li>
<li><a href="https://coachingforleaders.com/podcast/how-to-give-feedback-russ-laraway/">How to Give Feedback, with Russ Laraway</a> (episode 583)</li>
</ul>
<h3 id="discover-more">Discover More</h3>
<p><a href="https://coachingforleaders.com/free">Activate your free membership</a> for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside <a href="https://coachingforleaders.com/plus">Coaching for Leaders Plus</a>.</p>

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