In this episode, we're diving into one of the biggest shifts happening in digital product design right now: AI agents.AI agents are no longer just answering questions – they’re planning, making decisions, and acting on behalf of users. This fundamentally changes how we design experiences.You’ll learn:<ul><li>What AI agents actually are (and how they differ from chatbots)</li><li>How they’re transforming UX and product workflows</li><li>Core design principles for working with agents</li><li>Ethical concerns we need to consider</li><li>And a personal example of how I used ChatGPT’s Agent Mode to book a hotel in Copenhagen</li></ul>Plus, I’ll share tools and frameworks to help you start designing for agent-based experiences.🔑 Key Takeaways<ul><li>AI agents are autonomous systems that can observe, plan, and act without being explicitly told what to do.</li><li>UX for agents requires new patterns: transparency, consistency, user control, and trust-building.</li><li>ChatGPT’s new Agent Mode is a clear example of proactive AI that collaborates with users instead of just responding to them.</li><li>Tools like Figma (with branching logic), Lookback, and explainability dashboards help prototype and test agent behavior.</li><li>New interaction patterns are emerging, such as “suggest and confirm” or “mixed-initiative interaction.”</li><li>Ethical design is essential: we need to actively design against manipulation, bias, overtrust, and privacy violations.</li></ul>🛠️ Resources & LinksAI UX Guidelines<ul><li><a href="https://www.microsoft.com/en-us/research/publication/guidelines-for-human-ai-interaction/" target="_blank" rel="ugc noopener noreferrer">Microsoft Guidelines for Human-AI Interaction</a></li><li><a href="https://www.salesforce.com/blog/trust-ai-ethics/" target="_blank" rel="ugc noopener noreferrer">Salesforce Trust and AI Ethics Framework</a></li></ul>Agent Tools & Prototyping<ul><li><a href="https://superagi.com/" target="_blank" rel="ugc noopener noreferrer">SuperAGI (Open-Source Agent Framework)</a></li><li><a target="_blank" rel="ugc noopener noreferrer">Google Dialogflow</a></li><li><a target="_blank" rel="ugc noopener noreferrer">Botmock – Design conversational flows</a></li><li><a target="_blank" rel="ugc noopener noreferrer">Figma Prototyping & Branching</a></li></ul>User Testing Tools<ul><li><a target="_blank" rel="ugc noopener noreferrer">Lookback</a></li><li><a target="_blank" rel="ugc noopener noreferrer">Maze</a></li><li><a href="https://www.usertesting.com/" target="_blank" rel="ugc noopener noreferrer">UserTesting</a></li></ul>Explainability & Oversight<ul><li><a target="_blank" rel="ugc noopener noreferrer">SHAP & LIME – Explainable ML tools</a></li><li><a href="https://www.salesforce.com/news/stories/how-salesforce-is-using-audit-trails-for-responsible-ai/" target="_blank" rel="ugc noopener noreferrer">Salesforce Audit Trails for Responsible AI</a></li></ul>ChatGPT Agent Mode & Connectors<ul><li><a href="https://openai.com/blog/introducing-gpts" target="_blank" rel="ugc noopener noreferrer">OpenAI: Introducing GPTs & Agent Mode</a></li><li><a href="https://help.openai.com/en/articles/9061806-using-connectors-in-chatgpt" target="_blank" rel="ugc noopener noreferrer">Using Connectors in ChatGPT</a>✨ Enjoyed the episode?Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram <a href="https://www.instagram.com/ux.patricia/" target="_blank" rel="ugc noopener noreferrer">@ux.patricia</a> &  <a href="https://www.instagram.com/futureofux_podcast/" target="_blank" rel="ugc noopener noreferrer">@futureofux_podcast </a>or on LinkedIn <a href="https://www.linkedin.com/in/patricia-reiners/" target="_blank" rel="ugc noopener noreferrer">Patricia Reiners</a> & <a href="https://www.linkedin.com/company/future-of-ux/" target="_blank" rel="ugc noopener noreferrer">Future of UX</a></li></ul>

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#118 Designing for AI Agents: UX Patterns, Ethics & Tools

Future of UX | Your Design, Tech and User Experience Podcast | AI Design

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