In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitize front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences. Issues such as repetitive WiFi logins and inefficient payment processes are mentioned. The discussion also emphasizes the importance of personalization and exceptional service in fostering customer loyalty, backed by personal anecdotes. The episode concludes with a call for the industry to focus on serving people more effectively.Connect with Stephen:<a href="https://www.linkedin.com/in/stephenjohnrothwell/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/stephenjohnrothwell/</a><a href="https://stephenrothwell.ltd/" rel="noopener noreferrer" target="_blank">https://stephenrothwell.ltd/</a><a href="https://eagleeye.com/loyalty" rel="noopener noreferrer" target="_blank">https://eagleeye.com/loyalty</a>A big thank you to our epsiode sponsor <a href="https://getapron.com/" rel="noopener noreferrer" target="_blank">Apron.</a>The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams.Head to their <a href="https://getapron.com/" rel="noopener noreferrer" target="_blank">website</a> to sign up.Connect with the podcast<a href="https://colossal-designer-2784.ck.page/40ada1483a" rel="noopener noreferrer" target="_blank">Join the Hospitality Mavericks newsletter</a>Tune in via your favourite podcast platform - <a href="https://hospitality-mavericks.captivate.fm/listen" rel="noopener noreferrer" target="_blank">here </a>More episodes for you to check out <a href="https://www.hospitalitymavericks.com/" rel="noopener noreferrer" target="_blank">here</a> This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

#2 A Podcast Series with Openr & Stephen Rothwell, Founder of Eagle Eye Solutions - Enhancing Operational Efficiency and Customer Experience in Hospitality

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#2 A Podcast Series with Openr & Stephen Rothwell, Founder of Eagle Eye Solutions - Enhancing Operational Efficiency and Customer Experience in Hospitality

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