A conversation about the potential and limits of AI agents with the co-founder of Sierra, an agentic customer-service company. Bret Taylor, who is also the chairman of OpenAI, tells Andrew Palmer about the imperfections of the technology, the competition between model-makers and vendors, and how he uses AI to manage.To listen to the full series, subscribe to <a href="https://subscribenow.economist.com/podcasts-plus" rel="noopener noreferrer" target="_blank">Economist Podcasts+</a>. If you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our <a href="https://myaccount.economist.com/s/article/What-is-Economist-Podcasts" rel="noopener noreferrer" target="_blank">FAQs</a> page or watch our <a href="https://www.youtube.com/watch?v=Gczo71bg1uY" rel="noopener noreferrer" target="_blank">video</a> explaining how to link your account.This episode is also available to watch on The Economist’s YouTube channel.

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Interview: Bret Taylor of Sierra and OpenAI

Boss Class from The Economist (subscriber edition)

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