Retention lives or dies in the moments your patient hints at leaving.“I think my health fund’s about to run out.”“When will I be fixed?”Suddenly, months of progress are at risk.In this episode of Under the Influence, Martin Harvey answeres a listeners question and shows you how to turn those fragile moments into loyalty anchors.<ul><li>Learn to spot exit signals early—before they become goodbyes.</li><li>Discover the WHOOP framework that pre-frames obstacles so patients stay the course.</li><li>Master two deceptively simple strategies (Permission and Yes, and…) to respond without sounding salesy.</li><li>See why loss aversion and value reframing make the difference between “too expensive” and “worth every cent.”</li></ul>If you’ve ever felt blindsided when a patient dropped care, this episode gives you the language and mindset to keep them connected to their bigger health goals.To learn more about Reactivate to Accelerate https://insideoutpractices.thinkific.com/courses/reactivateLearn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitCheck out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Email me - martin@insideoutpractices.com

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