864 · What Does It Actually Take to Lead Disney? Chairman Thomas Mazloum - His First InterviewWhat does it really take to lead Disney at a global scale... while still making every single guest feel like they matter?In this episode, Lou Mongello sits down with Thomas Mazloum in his first interview since stepping into his new role as Chairman of Disney Experiences - overseeing 12 theme parks, 57 resort hotels, Disney Cruise Line, Imagineering, and more than 180,000 Cast Members around the world.Recorded live during a special Make-A-Wish event at Disneyland, this is a rare, candid, and deeply personal conversation about Disney leadership and guest experience... and why scale doesn’t change what matters most.Thomas shares his own Make-A-Wish story, the emotional impact of granting wishes, and the responsibility that comes with being chosen by families during some of the most important moments in their lives. He also reveals his three guiding pillars - trust, quality, and simplicity - and how they shape every decision across Disney parks, resorts, and experiences worldwide.From the future of Disney Cruise Line and global expansion, to the philosophy behind Disneyland Forward, to what Walt Disney still means to him every single day... this conversation goes far beyond strategy.It’s about people, purpose, and creating a “perfect Disney day” for every guest.This is a very real conversation with one of the most thoughtful, people-first leaders in the company’s history.In this episode, you’ll learn:<ul><li>Why Disney leadership starts with trust</li><li>How guest experience drives every decision</li><li>The role of Cast Members in creating magic</li><li>Why scale doesn’t change what truly matters</li><li>What’s next for Disney Parks and Disney Cruise Line</li></ul> If you care about where Disney is going... and why... this episode is for you.📣 Comment in the <a href="http://wdwradio.com/Clubhouse" rel="noopener noreferrer" target="_blank">WDW Radio Clubhouse</a> or 📞 Call the Voicemail: 407-900-9391✈️ Looking to visit a Disney Park, Disney Cruise Line, or any vacation destination around the world? Let our friends at Mouse Fan Travel help you with expert planning at no cost to you! - visit <a href="https://mousefantravel.com/?apid=lou" rel="noopener noreferrer" target="_blank">MouseFanTravel.com</a><h2>📬 Stay Connected:</h2>- <a href="http://wdwradio.com/subscribe" rel="noopener noreferrer" target="_blank">Subscribe</a> for email updates + get my FREE Disney book!- <a href="https://instagram.com/LouMongello" rel="noopener noreferrer" target="_blank">Instagram</a> | <a href="https://wdwradio.com/Community" rel="noopener noreferrer" target="_blank">Facebook</a>&nbsp;| <a href="https://www.linkedin.com/in/loumongello/" rel="noopener noreferrer" target="_blank">LinkedIn</a> | <a href="https://youtube.com/WDWRadio" rel="noopener noreferrer" target="_blank">YouTube</a> <h2>🎧 Explore More:</h2><ul><li><a href="https://wdwradio.com/" rel="noopener noreferrer" target="_blank">WDWRadio.com</a> - Blog, archives, podcasts, and more</li><li><a href="https://wdwradionation.com/" rel="noopener noreferrer" target="_blank">WDW Radio Nation</a> - Support the show and unlock rewards</li><li><a href="https://wdwradiolive.com/" rel="noopener noreferrer" target="_blank">WDWRadioLIVE.com</a> - Watch and chat LIVE Wednesday nights</li><li><a href="http://wdwradio.com/events" rel="noopener noreferrer" target="_blank">Events & Cruises</a> - Join us for group trips and in-person meetups!</li><li><a href="https://loumongello.com/" rel="noopener noreferrer" target="_blank">LouMongello.com</a> - Creator or solopreneur? Turn your passion into your profession with coaching, courses, and events, including our <a href="http://loumongello.com/Momentum" rel="noopener noreferrer" target="_blank">Momentum</a> events in Walt Disney World. I am also a <a href="http://loumongello.com/speaking" rel="noopener noreferrer" target="_blank">keynote speaker</a> who shares how to leverage lessons from Disney on customer service, experience, and leadership.</li></ul> 🙏 Thank you for listening, being part of the WDW Radio family, and helping the show be recognized as the Best Travel Podcast for nine consecutive years - and for the incredible honor of being inducted into the ⭐️ Podcast Hall of Fame.Please subscribe, tell a friend, and join me again next week... and as always, sit back, relax, and enjoy this week's episode of the WDW Radio Show!

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864 · What Does It Actually Take to Lead Disney? Chairman Thomas Mazloum - His First Interview

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