In this episode, Kathy sits down with <a href='https://www.instagram.com/youriowaesti/'>Robyn Jennett</a> of <a href='https://www.dsmcoachlight.com/'>Coachlight in Des Moines</a>, Iowa to explore how intentional client care and clear communication create lasting results. From first consultations to long-term maintenance, she shares the strategies that drive client trust, treatment success, and steady growth within the practice—all while generating outstanding retail sales. Talking Points:<ul><li>Featured treatments & services</li><li>Sofwave as a standout treatment</li><li>Introducing a new retail line</li><li>Revision CMT for post-procedure care</li><li>Setting intentional goals</li><li>What drives Robyn’s success</li><li>Aligning first product recs with skin goals</li><li>Scheduling corrective check-ins</li><li>Introducing retail during the consultation</li><li>Managing client expectations</li><li>Outlining requirements from the start</li><li>Designing the maintenance phase</li><li>Rebooking before the client leaves</li><li>Focusing on providing genuine support</li></ul> Resources:<a href='https://www.dsmcoachlight.com/'>Coachlight</a><a href='https://mintaesthetics.tovuti.io/courses/course/sofwave'>Sofwave E-course</a><a href='https://mintaesthetics.tovuti.io/courses/course/the-perfect-consultation'>Retail Sales Online Training</a> Ad Links:<a href='https://mintaesthetics.tovuti.io/subscription-plans'>Online E-courses</a><a href='https://mintaesthetics.com/podcast-listener-survey/'>Podcast Feedback</a>

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Episode #69 - Stop Selling, Start Connecting: How Education Drives Retail Sales with Robyn Jennett

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