In this episode, John Wilson and co-host Jack Carr break down how home-service companies can actually future-proof in 2025: flattening org charts, using AI to nuke overhead, building adaptable teams, and keeping a balance sheet that can take a 30% punch. We get into real numbers (gross margin, overhead targets, EBITDA), how to think about “risk on” vs. “risk off,” and why the middle of the market gets squeezed when big operators cut costs with automation.You’ll hear play-by-plays on automating call centers, choosing what to systematize vs. keep human, when to de-lever, and how to bob-and-weave against giants who pass cost savings straight into marketing.<h1>What You’ll Learn</h1><ul><li>People vs. Systems: The two ways to future-proof—and how to train for adaptability.</li><li>Automation That Moves the P&L: Where AI actually drops overhead (call center, dispatch, admin).</li><li>Healthy by Design: Gross margin, overhead, and cash targets that create real nimbleness.</li><li>Debt & “Risk Off”: How interest rates change the game and when to prioritize de-levering.</li><li>Competing with Giants: What to do when national players cut cost structures by ~8–10 pts.</li><li>Numbers First: Why you can’t future-proof if you don’t know your break-even.</li></ul><h1>🎙️ Hosts</h1><ul><li><a href='https://x.com/WilsonCompanies'>John Wilson </a></li><li><a href='https://x.com/thehvacjack'>Jack Carr </a></li></ul> 🔨Sponsored by WeSupplyTrades — Thousands of Plumbing, HVAC, and Hydronics parts shipped fast. <a href='https://www.wesupplytrades.com/owned-and-operated'>Sign up free, save big, and get 20% off your first order with code OWNED20 HERE</a>💼 Modernize is how smart contractors scale.With inbound calls, live transfers, and branded programs, Modernize connects you to ready-to-buy homeowners. Over 9M leads delivered and $4B+ in revenue generated.<a href='https://www.modernize.com/pros/leads/wilson'>👉 Start growing </a>    Shout Out to FieldPulse 🚀FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer!<a href='https://www.fieldpulse.com/book-demo?utm_source=referral&utm_medium=partner&utm_campaign=OwnedandOperated&_bhlid=adde1d4b7623ada1146dde2ba3cf7bd06624cb4a'>📅 Book your demo</a><a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1679509/open_sms">Send Us Mail!</a>More Ways To Connect with O&O <ul> <li><a href='https://www.youtube.com/@john_wilsonco'>John's YouTube Channel</a></li> <li><a href='https://www.ownedandoperated.com'>Weekly Newsletter </a></li> <li><a href='https://www.ownedandoperated.com/'>Owned and Operated </a></li> </ul> <a href='https://podcasts.apple.com/us/podcast/owned-and-operated-a-plumbing-electrical-and/id1560999545'>Leave a Review</a> <a href='https://www.wilsonplumbingandheating.com'>John Wilson, CEO of Wilson Companies</a> <a href='https://rapidhvactn.com'>Jack Carr, CEO of Rapid HVAC</a> 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

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How to Future-Proof Your Home Service Business in 2025

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

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