Learn one small but powerful word you can use in difficult conversations to sound more diplomatic and confident without hiding your message. Senior managers use this word to soften feedback, communicate concerns clearly, and handle sensitive moments better. Enjoy! Anna Timestamps00:00 Why this tiny word matters01:05 What the word really means02:40 When to use it (and when not to)04:15 How to use it to to soften feedback06:10 Using the word to express risks08:00 Practice: Rephrase your sentences09:45 Your action step for this week
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