Jess Baker is a Chartered Psychologist, Associate Fellow of the British Psychological Society and Author of the book, “The Super-Helper Syndrome: A Survival Guide for Compassionate People” which is for anyone who wants to understand how helping works and to be better at it. Mike Petrusky asks Jess why she believes that empathy in the workplace is often misunderstood, and she shares the difference between cognitive empathy and emotional empathy. She explains that compassionate leadership involves both empathy and taking action to relieve the suffering of others, which leads to better team performance and a more inclusive environment. Jess says that change management in the workplace should involve asking employees about their needs and how they would design their workspaces to optimize their well-being and productivity, but advises we ask more questions since the first answer may not always reveal the true needs or feelings of individuals. Mike and Jess share inspiration and encouragement as you seek to be a Workplace Innovator in your organization! Connect with Jess on LinkedIn: <a href= "https://www.linkedin.com/in/jessbakerpsych/">https://www.linkedin.com/in/jessbakerpsych/</a> Buy the book “The Super-Helper Syndrome”: <a href= "https://www.amazon.com/Super-Helper-Syndrome-Survival-Compassionate-People/dp/0750998865"> https://www.amazon.com/Super-Helper-Syndrome-Survival-Compassionate-People/dp/0750998865</a> Explore Empathy-Powered Leaders - a unique development journey: <a href= "https://jessbaker.co.uk/empathy-powered-leadership/">https://jessbaker.co.uk/empathy-powered-leadership/</a> Take a Free Quiz about Dynamic Helper Archetypes: <a href= "https://jess-baker.involve.me/helper-quiz">https://jess-baker.involve.me/helper-quiz</a> Discover free resources and explore past interviews at: <a href= "https://www.workplaceinnovator.com/">https://www.workplaceinnovator.com/</a> Learn more about Eptura™: <a href= "https://eptura.com/">https://eptura.com/</a> Connect with Mike on LinkedIn: <a href= "https://www.linkedin.com/in/mikepetrusky/">https://www.linkedin.com/in/mikepetrusky/</a>

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Ep. 356: “Ask More Questions” – The Empathy-Powered Leadership Journey in the Workplace with Psychologist & Author Jess Baker

Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology

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