Truth: Tenants don’t leave because of price—they leave because they feel ignored. Most self storage owners assume move-outs happen after rate increases. But the reality is, tenants are willing to pay more—if they feel taken care of. In this episode of 3 Minutes with 3 Mile, Jim breaks down the 3 biggest tenant experience mistakes that push customers away—and the simple fixes that increase retention without lowering rates. What You’ll Learn: <ul data-start="678" data-end="937"> <li class="" data-start="678" data-end="730"> Why ignoring tenants is worse than raising rates </li> <li class="" data-start="731" data-end="794"> The 3 most common customer service failures in self storage </li> <li class="" data-start="795" data-end="868"> How to build loyalty with fast response times and clear communication </li> <li class="" data-start="869" data-end="937"> The easiest way to make your property feel well-managed and secure </li> </ul> Want my Self Storage Retention Guide to keep tenants longer and reduce move-outs? Email <a rel="noopener" data-start="1035" data-end="1055">jim@3milestorage.com</a> with the subject line “Send Me the Retention Guide” and I’ll send it to you. 📞 Book a free consultation: <a href="https://www.3milestorage.com" target="_new" rel="noopener" data-start="1169" data-end= "1229">https://www.3milestorage.com</a> #SelfStorage #TenantRetention #StorageManagement #3MinutesWith3Mile #CustomerExperience

Podurama

Home

Trending

Personal

Your Podcasts

New Episodes

My Files

Favourite Episodes

Tags (Folders)

Recently Played

Bookmarks

Followed Playlists

The Fastest Way to Lose a Storage Customer | 3 Minutes with 3 Mile

The Self Storage Show

AI Chapters

AI Insights

Reviews