In this episode, John Wilson sits down with Richard Dunbar of FieldPulse to dig into one of the most important — and often overlooked — levers for scaling a home service company: modernizing your operational platform. Whether you’re running HVAC, plumbing, electrical, restoration, or any specialty trade, the shift from legacy tools to a true field service management system (FSM) is one of the highest-ROI moves you can make. Richard and John break down how contractors are ditching whiteboards, Excel boards, paper invoices, and manual dispatching in favor of flat-rate pricing systems, centralized pricebooks, technician-friendly workflows, real-time visibility, and true operational clarity. What You’ll Learn<ul><li>Why legacy systems cap your growth</li><li>How flat-rate pricing really works</li><li>Where the real ROI of FSM software comes from</li><li>How to remove friction from the entire customer journey </li><li>The #1 mistake contractors make when trying to scale revenue </li></ul> 🎙️ Hosts & GuestHost<a href='https://x.com/WilsonCompanies'>John Wilson</a>Guest Richard Dunbar — <a href='https://www.fieldpulse.com/features?utm_source=referral&utm_medium=partner&utm_campaign=OwnedandOperated'>FieldPulse</a> 💼Shoutout to Avoca AI!Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.<a href='https://www.getavoca.ai/partners/oao'> 🔗 Schedule a demo</a> 💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.<a href='https://www.quickstaffers.com/'> 🔥 Get $1,000 off your first placement here </a> 📞 Sponsored by Quo — The Modern Business Phone for Service ProsMissed calls mean missed business. Quo (formerly OpenPhone) is the AI-powered phone system that logs calls, creates summaries, and automates follow-ups — keeping your team connected and customers happy.? <a href='https://quo.com/owned'>🎁 Start your 7-day free trial and get 20% off your first six months HERE </a><a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1679509/open_sms">Send Us Mail!</a>More Ways To Connect with O&O <ul> <li><a href='https://www.youtube.com/@john_wilsonco'>John's YouTube Channel</a></li> <li><a href='https://www.ownedandoperated.com'>Weekly Newsletter </a></li> <li><a href='https://www.ownedandoperated.com/'>Owned and Operated </a></li> </ul> <a href='https://podcasts.apple.com/us/podcast/owned-and-operated-a-plumbing-electrical-and/id1560999545'>Leave a Review</a> <a href='https://www.wilsonplumbingandheating.com'>John Wilson, CEO of Wilson Companies</a> <a href='https://rapidhvactn.com'>Jack Carr, CEO of Rapid HVAC</a> 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

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