Ryan Klausner is the Head of Customer Experience at Who Gives A Crap. Who Gives A Crap is one of Australia’s leading toilet paper subscription services and operates as a profit-for-purpose social enterprise that donates a portion of the profits to improving sanitation for people around the world. In this episode, Ryan discusses how to turn a contact centre into a value centre, the role of AI and balancing technology with human empathy, and the importance of cultivating a good employee experience. He also shares the challenges of operating a contact centre through the pandemic and the lessons he learned from those experiences.   Resources and links: <ul> <li aria-level="1"><a href="https://au.whogivesacrap.org">Who Gives A Crap website</a></li> <li aria-level="1"><a href="https://www.linkedin.com/in/ryanklausner/">Ryan Klausner on LinkedIn</a></li> </ul>   Connect: <ul> <li aria-level="1"><a href="https://www.calloconsulting.com.au/">Callo Consulting website</a></li> <li aria-level="1"><a href="https://www.linkedin.com/in/sean-mcginn-09608430/?originalSubdomain=au">Sean McGinn on LinkedIn</a></li> <li aria-level="1"><a href="https://www.linkedin.com/in/arnold-ho/?originalSubdomain=au">Arnold Ho on LinkedIn</a></li> </ul> This show is produced in collaboration with Wavelength Creative. Visit <a href="https://wavelengthcreative.com/?utm_source=show-notes&utm_medium=referral&utm_content=rss-feed-footer">wavelengthcreative.com</a> for more information.

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Balancing technology with empathy in the contact centre

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