Charmaine Bynoe is one of our favourite guests here at Mad World, an unsung heroes making a difference in our communities. She's a housing officer for Southwark, in London, and you may have seen in the Channel 4 TV series, Council House Britain. The work she does in helping vulnerable people is vitally important, but often overlooked. Now she's written a book, The Estate, which lays bare the challenges so many are facing in the midst of the UK's housing crisis. Charmain joins Bryony to talk about helping those dealing with hoarding, how the community spirit on estates is so important, plus how she dealt with her own burnout and important of 'letting the TV watch you'. <a href="https://www.simonandschuster.co.uk/books/The-Estate/Charmain-Bynoe/9781398516601" rel="noopener noreferrer" target="_blank">The Estate: My Life Working on the Front Line of Britain's Housing Crisis, by Charmain Bynoe</a> |Read more from Bryony:&nbsp;<a href="https://www.telegraph.co.uk/authors/bryony-gordon/" rel="noopener noreferrer" target="_blank">https://www.telegraph.co.uk/authors/bryony-gordon/</a>&nbsp;|For 30 days' free access to The Telegraph:&nbsp;<a href="https://www.telegraph.co.uk/madworld" rel="noopener noreferrer" target="_blank">https://www.telegraph.co.uk/madworld</a>&nbsp;|Follow Bryony on Instagram:&nbsp;<a href="https://www.instagram.com/bryonygordon/" rel="noopener noreferrer" target="_blank">https://www.instagram.com/bryonygordon/</a>&nbsp;|See Privacy Policy at <a href="https://art19.com/privacy" rel="noopener noreferrer" target="_blank">https://art19.com/privacy</a> and California Privacy Notice at <a href="https://art19.com/privacy#do-not-sell-my-info" rel="noopener noreferrer" target="_blank">https://art19.com/privacy#do-not-sell-my-info</a>.

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Charmain Bynoe, author of 'The Estate, My Life Working on the Front Line of Britain's Housing Crisis'

Bryony Gordon's Mad World