Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?We learn some cool new phrases like "Automated remediation" and "Signatures of common issues" while digging deep into...<ul><li>Program Management from designing, deploying and updating with a focus on administration.</li><li>How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.</li><li>The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.</li><li>How collecting data adds value by answering questions - it starts with monitoring.</li><li>Why there is resistance to AV monitoring tools.</li><li>Wrangling the chaos of API's and protocols to create a data model.</li><li>Why to avoid devices that are not observable.</li><li>A day in the life of a support NOC technician.</li><li>Defining a service status for AV systems in order to present an SLA.</li><li>Why monitoring is incomplete without remote access, documentation and domain knowledge.</li><li>The challenges of creating an AV NOC including deep integration with customer networks and staffing.&nbsp;</li><li>Thinking about management instead of control.&nbsp;</li></ul><hr> See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for privacy and opt-out information.

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Episode 49 Fred Loucks On AV Monitoring & Programming Your Way Through Problems

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