In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of clear purpose, strategy, and team alignment in fostering customer loyalty and a supportive work culture. The conversation also explores practical advice on leveraging technology, empowering teams, and maintaining work-life balance.Connect with Natalie:<a href="https://www.linkedin.com/in/nataliedunning/" rel="noopener noreferrer" target="_blank">https://www.linkedin.com/in/nataliedunning/</a><a href="https://kitchsocial.com/" rel="noopener noreferrer" target="_blank">https://kitchsocial.com/</a>Book Recommendation:<a href="https://uk.bookshop.org/a/8596/9781780725901" rel="noopener noreferrer" target="_blank">https://uk.bookshop.org/a/8596/9781780725901</a>Connect with the podcast<a href="https://colossal-designer-2784.ck.page/40ada1483a" rel="noopener noreferrer" target="_blank">Join the Hospitality Mavericks newsletter</a>Tune in via your favourite podcast platform - <a href="https://hospitality-mavericks.captivate.fm/listen" rel="noopener noreferrer" target="_blank">here </a>More episodes for you to check out <a href="https://www.hospitalitymavericks.com/" rel="noopener noreferrer" target="_blank">here</a> This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

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#297 Natalie Dunning CEO & Founder at Kitch - Building Community and Superfans in Hospitality

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