StubHub, a ticket resale platform, is <a href="https://www.wsj.com/business/stubhub-tickets-resell-refund-de5ef8c3?mod=WSJ_TJPOD">facing a flood of complaints</a> from World Cup fans who bought tickets months in advance, only to be <a href="https://www.wsj.com/livecoverage/stock-market-cpi-inflation-08-12-2026/card/world-cup-battles-stubhub-to-a-draw-pJxlQ4iuh6lheGR1vjt5?mod=WSJ_TJPOD">stranded hours before the games</a>. WSJ’s <a href="https://www.wsj.com/news/author/hanna-krueger?mod=WSJ_TJPOD">Hanna Krueger</a> unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. <a href="https://www.wsj.com/news/author/jessica-mendoza?mod=WSJ_TJPOD">Jessica Mendoza</a> hosts.
Further Listening: 
- <a href="https://open.spotify.com/episode/3aD8E3oEplmUZ0zAWXbkib">The Ticketmaster Breakup Trial Just Got Messier</a>
- <a href="https://open.spotify.com/episode/47pe6HQPFughdPD5HnAUkY?si=45eccc2159624066">The Taylor Swift Ticketmaster Debacle</a>
Sign up for WSJ’s free <a href="https://www.wsj.com/newsletters/whats-news?mod=WSJ_TJPOD">What’s News newsletter</a>.
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