John sits down with Harmony Brownwood, CEO & founder of GreenWorks Inspections & Engineering, to unpack how she grew from zero connections in 2009 to one of the largest independently owned inspection companies in the U.S.—now operating across six states with 11 locations, 2,500–3,000 services a month, and a runway from ~$15M toward $20M in annual revenue. Harmony shares the mindset work that kept her going for 16 months without a sale, the systems that let her scale beyond herself, and why “happy clients + happy team” is the non-negotiable core KPI.They get into how GreenWorks blends home inspections, structural engineering, and environmental services; why market flatness forces true market-share plays; and the playbook for entering new states by leading with engineering/environmental before residential inspections. You’ll hear how she measures client experience (NPS, “happy calls,” QC + AI on 80k+ reports), builds SOPs that actually stick, and keeps standards sky-high while still being beloved by realtors, investors, and homeowners.If you want a concrete blueprint for scaling a people-powered, service-heavy org—without PE money, franchising, or letting quality slip—this one’s for you.🎙️ Host <a href='https://x.com/wilsoncompanies'>John Wilson</a>🎙️ Guest <a href='https://www.linkedin.com/in/harmonybrownwood/'> Harmony Brownwood</a>💼Brought To You By LeadTruffle Never let another lead go cold. LeadTruffle’s A.I. follows up with your leads instantly by text, voice, and email — 24/7 — so you can book more jobs before the competition even calls back. Try it free for your first month: 🔥 <a href='http://leadtruffle.co/ownedandoperated'>leadtruffle.co/ownedandoperated</a>    💼 Shoutout to Quick Staffers LLC Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.<a href='https://www.quickstaffers.com/'> 🔥 Get $1,000 off your first placement HERE</a> 💼 Extra Special Thanks to Service Scalers!We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel. Want to learn how Service Scalers can do the same for you?<a href='https://www.servicescalers.com/?utm_source=referral&utm_medium=youtube&utm_campaign=john_wilson'> 🔗Check Them Out Here </a> 🔗 More from Us <a href='https://www.ownedandoperated.com/'> https://www.ownedandoperated.com/</a><a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1679509/open_sms">Send Us Mail!</a>More Ways To Connect with O&O <ul> <li><a href='https://www.youtube.com/@john_wilsonco'>John's YouTube Channel</a></li> <li><a href='https://www.ownedandoperated.com'>Weekly Newsletter </a></li> <li><a href='https://www.ownedandoperated.com/'>Owned and Operated </a></li> </ul> <a href='https://podcasts.apple.com/us/podcast/owned-and-operated-a-plumbing-electrical-and/id1560999545'>Leave a Review</a> <a href='https://www.wilsonplumbingandheating.com'>John Wilson, CEO of Wilson Companies</a> <a href='https://rapidhvactn.com'>Jack Carr, CEO of Rapid HVAC</a> 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

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How One Inspection Company Scaled to $20M Without Private Equity

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